Concierge/Guest Services Agent

Auro Hotels, operating the Hyatt Regency in downtown Greenville, is a prestigious and well-established hospitality company committed to providing exceptional guest experiences in a welcoming and luxurious environment. The Hyatt Regency Greenville is known for its strategic location in the heart of the city, elegant accommodations, and top-tier amenities that cater to business travelers, tourists, and event attendees alike. The hotel prides itself on its strong focus on customer service, cultural diversity, and a professional work environment that promotes career growth and personal development. Auro Hotels/Hyatt Regency Greenville is an equal opportunity employer dedicated to creating an inclusive workplace where every team member is valued and respected.

The role offered is a vital position within the hotel’s front-of-house team, responsible for creating outstanding first impressions and enhancing the overall guest experience. This position involves warmly welcoming guests upon arrival, assisting with luggage handling, promoting hotel amenities, and providing accurate information on local attractions, events, and transportation. The individual hired will act as a liaison among various hotel departments to ensure smooth operations and prompt resolution of any guest issues or special requests. This position requires attention to detail, excellent communication skills, and the ability to manage physical tasks such as safely transporting luggage and luggage carts within hotel premises. The employee must adhere to hotel security protocols concerning guest information and room key handling and maintain cleanliness in front entrance areas. This full-time position offers competitive wages and opportunities for advancement within one of the most recognized hotel brands in the hospitality industry, making it an ideal career opportunity for those passionate about delivering exceptional customer service in a dynamic and engaging environment.