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Job Overview
Compensation
Hourly
Range $14.50 - $18.75
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Career development opportunities
Retirement Plan
flexible scheduling
Job Description
Auro Hotels, operating the Hyatt Regency in downtown Greenville, is a prestigious and well-established hospitality company committed to providing exceptional guest experiences in a welcoming and luxurious environment. The Hyatt Regency Greenville is known for its strategic location in the heart of the city, elegant accommodations, and top-tier amenities that cater to business travelers, tourists, and event attendees alike. The hotel prides itself on its strong focus on customer service, cultural diversity, and a professional work environment that promotes career growth and personal development. Auro Hotels/Hyatt Regency Greenville is an equal opportunity employer dedicated to creating an inclusive workplace where... Show More
Job Requirements
- High school diploma or equivalent
- Prior experience in hospitality or customer service roles preferred
- Ability to lift heavy luggage and stand for extended periods
- Strong communication and interpersonal skills
- Willingness to work flexible hours including weekends and holidays
- Basic knowledge of hotel operations and local area
- Ability to handle guest complaints diplomatically
Job Qualifications
- High school diploma or equivalent
- Previous experience in hotel front desk or bell services preferred
- Excellent customer service and communication skills
- Ability to handle physical tasks such as lifting and moving luggage
- Knowledge of local attractions and transportation options
- Ability to work in a fast-paced and dynamic environment
- Ability to follow security procedures related to guest information
Job Duties
- Warmly welcome guests, creating a positive first impression of hotel
- Promote hotel facilities and provide accurate information on hotel facilities, local attractions/events, transportation arrangement and directions around the community
- Maintain effective communication with all hotel departments
- stay aware of issues relating to general hotel operations
- attend meetings as scheduled
- be responsive to instructions and suggestions and work to resolve problems
- adhere to arrangements made and instructions relating to special guest needs, large group arrivals, VIP and special requests, special transportation needs
- Load and unload guest luggage and other belongings from a variety of vehicles, escort guests to and from guest rooms, transport luggage/belongings to and from guest rooms, bell closet, and other hotel areas
- Navigate bell carts carefully through public areas, in and out of elevators and in corridors
- demonstrate features of guest room and promote hotel facilities, deliver guest faxes, amenities
- Complete baggage claim tickets, read and match luggage tags to tickets, detach and give to guest their portion of claim ticket
- Organize and store luggage in designated area
- Ensure the timely delivery of guest luggage, packages, gifts, messages, facsimiles, newspapers
- Follow security procedures on the handling of guest room keys and the protection of guest-related information
- Listen to and promptly act to correct guest problems and complaints
- Clean and organize hotel front entrance, bell stand area and bell closet including daily light cleaning
Job Criteria
Experience
No experience required
Job Location
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