Concierge/Administrative Assistant - The Stately Avondale - Avondale, AZ

Job Overview

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Employment Type

Full-time
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Work Schedule

Standard Hours
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Benefits

Medical Plans
Dental Insurance
Vision Insurance
Health savings account
401k plan with company match
Life insurance
Paid short-term disability
Vacation program
Sick Time
Paid holidays
floating holidays
wellness initiatives
Continuous education programs

Job Description

The Stately Avondale is a distinguished residential community focused on delivering exceptional living experiences through its dedicated team and superior amenities. Situated in a vibrant locale, the community prides itself on creating an inviting atmosphere that resonates with comfort, convenience, and inclusivity. As part of a larger management group, The Stately Avondale emphasizes continuous growth opportunities for its team members, pairing them with comprehensive benefits to promote well-being, professional development, and financial security. This commitment extends to fostering a diverse and empowering workplace culture, ensuring every employee feels valued and supported.

The Concierge/Administrative Assistant position at The Stately Avondale plays a pivotal role in enhancing resident and guest satisfaction by acting as a primary point of contact for various inquiries and service needs. This position blends administrative responsibilities with concierge services, requiring an individual who is organized, personable, and proactive. The role involves supporting the leasing and management teams with effective communication, scheduling, and follow-up tasks to ensure smooth operational flow. Responsibilities include managing guest requests, coordinating transportation or dining reservations, and maintaining an up-to-date knowledge of local attractions to provide exceptional recommendations. Furthermore, the Concierge is responsible for monitoring premises access, collaborating closely with security to uphold safety standards, and ensuring all guest interactions are recorded accurately using property management systems.

This employment opportunity is full-time and offers a competitive compensation package that reflects the importance of the position within the community. The company highlights the importance of inclusivity and is committed to equal employment opportunities for all candidates. The role is ideal for individuals who possess strong customer service skills, have a background in hospitality or property management, and are motivated to contribute positively within a collaborative team environment. Employees at The Stately Avondale benefit from a comprehensive suite of protections and enhancements to their professional and personal lives, including health insurance, financial planning options, disability benefits, and generous paid time off. This is an opportunity to join a thriving community dedicated to excellence in service and operational effectiveness, making a meaningful impact on residents' everyday experiences.

Job Requirements

  • High school diploma or equivalent
  • 2+ years of experience in a Concierge or related administrative role
  • Valid driver's license, current automobile insurance, and reliable transportation
  • Background and credit check, pre-employment drug screening, and employment verification required
  • Ability to maintain professionalism and confidentiality
  • Excellent communication skills
  • Ability to work collaboratively in a team environment
  • Strong organizational skills
  • Experience with property management systems
  • Willingness to learn and participate in training sessions
  • Compliance with federal and state disability accommodation standards

Job Qualifications

  • Demonstrable experience as a Concierge with 2+ years of related experience or equivalent
  • Additional education or certification in hospitality is a plus
  • Strong customer service direction while presenting a positive and professional image
  • Excellent communication and interpersonal skills
  • Excellent reading, writing and oral communication skills
  • Knowledge of the local area and attractions
  • Strong creative, strategic, and organizational skills, and excellent attention to detail
  • Desire to take initiative and a strong sense of self-motivation, while also being highly collaborative and team oriented
  • Solid computer skills including working knowledge of MS Office Suite (Teams, Word, Excel) with HRIS experience

Job Duties

  • Support the leasing and management team with answering phones, booking tours, and following up with prospects
  • Respond promptly to inquiries, requests, and concerns, ensuring a high level of customer satisfaction
  • Assist and effectively communicate with guests, residents, and team members to coordinate services and resolve issues
  • Maintain a professional and courteous demeanor in all interactions
  • Manage and fulfill requests such as restaurant reservations, transportation arrangements, and other concierge services
  • Stay informed about local attractions, restaurants, entertainment, and other points of interest to provide recommendations to guests or residents
  • Address and resolve any issues or concerns raised by guests or residents promptly and efficiently
  • Monitor and control access to the premises, collaborating with security personnel to maintain a secure environment
  • Maintain accurate and up-to-date records of guest interactions and service requests using the property PMS system
  • Prepare and distribute relevant information to guests, residents, and team members
  • Collaborate with other departments to ensure seamless service delivery
  • Participate in training sessions and meetings to stay informed about property services and updates

Job Criteria

Experience

Mid Level (3-7 years)


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