Job Overview
Employment Type
Temporary
Hourly
Internship
Consulting
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $31.00 - $41.00
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Go Hilton travel discount program
Supportive parental leave
Matching 401(k)
Employee Stock Purchase Program
debt-free education
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Job Description
Waldorf Astoria New York is an iconic luxury hotel with a rich history of providing exceptional hospitality since its founding. Recently undergoing a transformative restoration, the hotel is set to reignite its magnetic allure, blending a fresh, modern expression with its authentic legacy. Located in landmark destinations around the world, Waldorf Astoria Hotels & Resorts represent the culture and history of their extraordinary locations. This particular hotel boasts 375 rooms, 40,000 square feet of event space, holistic spa and wellness programming, and a prestigious celebrity chef partnership, all designed to create unforgettable experiences for discerning travelers. The hotel operates with... Show More
Job Requirements
- Experience as a Concierge in a luxury hotel setting
- strong knowledge of New York City's luxury hospitality scene
- ability to provide personalized VIP guest service
- excellent communication skills
- proven ability to create tailored guest itineraries
- proactive and anticipatory service mindset
- commitment to Forbes 5-Star service standards
Job Qualifications
- Prior experience as a Concierge in New York City, ideally within a prestigious luxury hotel
- proven ability to provide exceptional, personalized service to VIPs and high-profile guests
- expertise in researching guests' preferences and crafting customized itineraries
- extensive knowledge of the local area including luxury dining, exclusive events, and unique experiences
- commitment to delivering service meeting Forbes 5-Star standards
- excellent communication and interpersonal skills
- proactive approach anticipating guest needs
Job Duties
- Providing expert information, personalized recommendations, and making bookings for guest inquiries including directions, hotel services, transportation, travel arrangements, and dining reservations
- assisting with VIP guest check-in and ensuring that their needs are met with discretion and precision
- crafting bespoke itineraries based on personalized guest information and preferences collected prior to their stay
- proactively offering exclusive opportunities, including booking tickets for events and arranging unique experiences, tailored to the guest's interests
- responding to special requests, including arrangements for medical services, childcare, and personalized gifts
- assisting in promoting Waldorf Astoria's marketing programs and distributing materials as needed
Job Location
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