Job Overview
Compensation
Hourly
Range $21.00 - $25.00
Benefits
Medical insurance
Dental Insurance
Vision Insurance
401k Retirement Plan
Paid Time Off
Annual bonus
Paid holidays
Job Description
Bedrock is a renowned real estate developer distinguished for its comprehensive city building initiatives primarily focused in Detroit and Cleveland. Since its inception in 2011, Bedrock has dedicated itself to not only developing but also restoring iconic cityscapes and historic properties that enrich and rejuvenate urban life. The company’s philosophy centers around more than just profit — it aims to create spaces that serve and support communities by integrating residential, commercial, retail, hospitality, industrial, and data center developments. Bedrock’s impressive portfolio includes over 140 properties, totaling more than 21 million square feet, highlighting its significant impact and investment—over $7.5 billion—in the urban fabric. Its innovative approach was recognized in 2024 when it was named one of the world’s Most Innovative Companies by Fast Company. For those interested, additional information can be found at bedrockdetroit.com or on social media platforms like Facebook, Instagram, LinkedIn, and X.
The Concierge position at Bedrock plays a pivotal role in delivering a professional, welcoming, and service-first environment for residents, guests, visitors, executives, team members, vendors, and clients. This role is primarily dedicated to the Vinton residential community, while also supporting the welcoming duties at Bedrock’s headquarters. The Concierge serves as the face of the community and company, responsible for greeting visitors warmly and assisting residents and guests with a variety of requests. The position involves managing front desk communications, coordinating reception operations, and providing essential administrative and hospitality support to ensure a seamless, exceptional experience for all who enter the premises. The Concierge is expected to maintain a clean, organized, and inviting front desk and lobby area, supporting building and residential services, as well as collaborating closely with internal teams to resolve issues efficiently or escalate complex matters appropriately.
This role also includes visitor management tasks like check-in, identification and badge issuance, mail and package handling, and providing wayfinding assistance. Additionally, the Concierge helps coordinate meetings and conferences by handling logistics such as scheduling, room setup, and hospitality services including beverages and refreshments. Daily administrative responsibilities, vendor coordination, and inventory monitoring of hospitality and office supplies are also central to the position. The successful candidate will embody a service-oriented attitude, maintaining confidentiality and professionalism while acting as a vital communication hub within Bedrock’s operations.
Offering an in-person work environment Monday through Friday from 8 a.m. to 5 p.m., this position provides compensation between $21 and $25 per hour, eligibility for an annual bonus, and comprehensive benefits such as medical, dental, vision insurance, a 401K retirement plan, and paid time off. Bedrock is committed to equal opportunity employment and fosters a positive, inclusive workplace culture where professionalism, integrity, and respect underpin all interactions. This job is ideal for candidates who have strong interpersonal and organizational skills, the ability to multitask efficiently in a fast-paced setting, and a passion for customer service and hospitality within a dynamic urban development context.
The Concierge position at Bedrock plays a pivotal role in delivering a professional, welcoming, and service-first environment for residents, guests, visitors, executives, team members, vendors, and clients. This role is primarily dedicated to the Vinton residential community, while also supporting the welcoming duties at Bedrock’s headquarters. The Concierge serves as the face of the community and company, responsible for greeting visitors warmly and assisting residents and guests with a variety of requests. The position involves managing front desk communications, coordinating reception operations, and providing essential administrative and hospitality support to ensure a seamless, exceptional experience for all who enter the premises. The Concierge is expected to maintain a clean, organized, and inviting front desk and lobby area, supporting building and residential services, as well as collaborating closely with internal teams to resolve issues efficiently or escalate complex matters appropriately.
This role also includes visitor management tasks like check-in, identification and badge issuance, mail and package handling, and providing wayfinding assistance. Additionally, the Concierge helps coordinate meetings and conferences by handling logistics such as scheduling, room setup, and hospitality services including beverages and refreshments. Daily administrative responsibilities, vendor coordination, and inventory monitoring of hospitality and office supplies are also central to the position. The successful candidate will embody a service-oriented attitude, maintaining confidentiality and professionalism while acting as a vital communication hub within Bedrock’s operations.
Offering an in-person work environment Monday through Friday from 8 a.m. to 5 p.m., this position provides compensation between $21 and $25 per hour, eligibility for an annual bonus, and comprehensive benefits such as medical, dental, vision insurance, a 401K retirement plan, and paid time off. Bedrock is committed to equal opportunity employment and fosters a positive, inclusive workplace culture where professionalism, integrity, and respect underpin all interactions. This job is ideal for candidates who have strong interpersonal and organizational skills, the ability to multitask efficiently in a fast-paced setting, and a passion for customer service and hospitality within a dynamic urban development context.
Job Requirements
- High school diploma, GED, or equivalent required
- 1-3+ years of customer service, hospitality, receptionist, administrative, concierge, or related experience preferred
- Experience in hospitality, residential concierge service, or office support preferred
- Able to work the assigned shift of 8am to 5pm Monday through Friday
- Strong verbal and written communication skills with a professional and approachable demeanor
- Ability to manage multiple priorities, maintain organization, and provide consistent, high-quality service
- Basic proficiency with Microsoft Office, email, and general computer systems
- Knowledge of Downtown Detroit restaurants, events, and local resources preferred
- Ability to stand for extended periods and perform front desk responsibilities throughout the workday
- Ability to work a flexible schedule as needed, including weekends or adjusted shifts based on business needs
Job Qualifications
- High school diploma, GED, or equivalent
- 1-3+ years of customer service, hospitality, receptionist, administrative, concierge, or related experience preferred
- Experience in hospitality, residential concierge service, office support, or similar environments preferred
- Strong interpersonal, communication, and organizational skills
- Ability to provide professional and welcoming service
- Ability to manage multiple requests while maintaining attention to detail
- Ability to work independently and collaboratively
- Basic proficiency with Microsoft Office, email, and general computer systems
- Knowledge of Downtown Detroit restaurants, events, and local resources preferred
Job Duties
- Greet residents, guests, visitors, clients, vendors, executives, and team members in a professional and welcoming manner, creating a positive and service-focused first impression
- Provide wayfinding assistance and direct visitors to the appropriate person, office, meeting room, or destination
- Answer and route incoming calls, monitor voicemail, respond to general inquiries, and relay messages in a timely and professional manner
- Support the visitor check-in process using established procedures and systems, including coordinating with security and maintaining visitor records as required
- Assist with visitor identification, access coordination, and badge or pass issuance in alignment with building protocols
- Support resident and guest requests by coordinating services and following through to resolution, escalating requests as needed
- Anticipate resident and guest needs and proactively offer support to enhance the overall experience
- Maintain front desk, lobby, reception, conference, and common areas in a clean, organized, and professional manner
- Coordinate mail and package handling, including intake, sorting, distribution, and outgoing mail processing
- Assist with conference room and meeting support, including scheduling coordination, setup, reset, and hospitality services such as beverages and refreshments
- Support daily office activities, including administrative tasks, scheduling support, and communication with internal teams
- Collaborate with internal teams to follow established procedures and provide feedback on workflow improvements
- Support vendor communication and coordination tasks as directed
- Monitor, stock, and organize office, hospitality, and supply inventory in alignment with established guidelines
- Assist with onboarding coordination and general administrative support as needed
- Maintain logs, trackers, and reports for resident requests, visitor activity, and daily operations
- Model a professional, service-oriented presence, maintaining confidentiality, discretion, and appropriate workplace conduct at all times
- All other duties as assigned
Job Criteria
Experience
No experience required
Job Location
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