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Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Flexible
Benefits
Medical insurance
Dental Insurance
Vision Insurance
long term disability insurance
Short term disability insurance
401k with match
Life insurance
Paid Time Off
Floating holiday
Community service day
Paid holidays
discount programs
Sabbatical
Job Description
The Greet Hub Concierge Team Lead position is a vital role within a fast-paced corporate office environment, dedicated to providing exceptional service to employees, visitors, and internal stakeholders. The company operates a professional corporate office setting where hospitality and operational management combine to create a welcoming and efficient workplace experience. The role is designed to blend leadership, administrative coordination, and hospitality to ensure the consistent delivery of top-tier concierge services. This position demands a highly visible and interactive presence, requiring the Team Lead to serve as the face of the Greet Hub, embodying professionalism, efficiency, and a service-first mindset.Show More
Job Requirements
- Professional and confident presence with strong interpersonal skills
- Reliable attendance and ability to adhere to schedule
- Ability to meet or exceed productivity and quality standards
- Leadership skills with the ability to guide, support, and hold others accountable
- Proactive problem-solving and ownership mindset
- Strong operational awareness and ability to identify and address gaps
- Ability to stay calm and adaptable in a fast-paced environment
- Strong written and verbal communication skills
- Attention to detail and organizational skills
- Ability to build relationships and deliver positive experiences
- Openness to change and commitment to continuous improvement
Job Qualifications
- Minimum of 5 years of customer service experience
- Experience in front desk, concierge, hospitality, workplace services, or a related service environment preferred
- High school diploma or GED required
- Proficiency with Microsoft Office Suite, including Word, Outlook, Excel, and Teams
- Ability to use internet search tools, navigate systems, and complete accurate data entry
- Dependable, flexible, and committed to delivering consistent service
- Experience supporting a corporate office environment
- Familiarity with service request systems, visitor management tools, or workplace support platforms
- Experience working with employees, vendors, and guests in a polished service setting
Job Duties
- Provide a warm, polished, and professional welcome to all employees, visitors, and vendors
- Anticipate and proactively address employee and guest needs to deliver memorable and high-touch experiences
- Respond to employee requests in a timely, courteous, and professional manner
- Maintain a clean, organized, welcoming, and well-stocked reception area and common spaces
- Support new hire tours and assist with visitor or group arrivals as needed
- Stay informed about building activities, workplace updates, and local resources that may support employees
- Assist with monthly tabling events to promote concierge services and engage employees
- Ensure the front desk is never left unattended
- Aid with maintaining site security by strictly adhering to and enforcing established procedures, managing logbooks, and issuing visitor badges
- Enter service requests accurately and maintain complete and timely records in the appropriate systems
- Maintain a working knowledge of building operations, workplace policies, and available services to assist with facilities-related requests and coordinate follow-up as needed
- Serve as a trained backup for remote switchboard coverage when needed
- Support personal and convenience-related requests with discretion
- coordinate with local vendors to identify employee offerings, discounts, and resources
- Research local events and experiences to support employee engagement, while building partnerships with local vendors to provide onsite services, discounts, and offerings
- Communicate effectively with the onsite team regarding daily operations, service needs, and employee feedback
- Adapt to changing priorities and business needs while maintaining service standards
- Support operational improvements by sharing observations and ideas to enhance employee experience
- Achieve monthly targeted goals and service metrics as assigned
- Assist in the development and continued maintenance of Standard Operating Procedures
- Perform other job-related duties as assigned
- Serve as the onsite lead and primary ambassador of the Greet Hub, modeling punctuality, professionalism, and a service-first mindset
- Ensure uninterrupted front desk and switchboard coverage by partnering with the Greet Hub Manager and remote teams to set daily coverage plans, manage backups, and adjust priorities based on call volume and onsite traffic
- Lead onboarding and training
- reinforce accountability across onsite and switchboard responsibilities
- ensure seamless handoffs and documentation of open requests and follow-ups
- Lead the promotion and visibility of concierge services at the location, serving as the face of service delivery and ensuring all interactions and initiatives align with client expectations
- Partner with leadership on service enhancements and SOP development/refinement to ensure consistent delivery and alignment with client expectations
- Build strong relationships with employees and stakeholders
- communicate clear, timely updates and share feedback/service trends
- drive engagement through proactive outreach and participation in company initiatives
- Drive participation in company initiatives, including recognition programs, training, and engagement efforts
- Ensure all communication, verbal, written, and digital, is clear, timely, and professional
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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