Concierge Team Lead

Memphis, TN, USA|Onsite

Job Overview

Compensation

Hourly

Exact $21.00

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

long-term disability insurance

short-term disability insurance

401(k) with match

Life insurance

Paid Time Off

Floating holiday

Community service day

Paid holidays

discount programs

Sabbatical

Job Description

Circles is a dynamic corporate services company dedicated to enhancing workplace experiences through exceptional hospitality and operational support. Based in Memphis, Tennessee, Circles prides itself on fostering a professional, welcoming environment that prioritizes employee satisfaction and seamless service delivery. Known for its commitment to excellence, Circles operates the Greet Hub, a specialized service area designed to provide top-tier concierge and front desk support to corporate employees, visitors, and stakeholders. This service hub plays a crucial role in setting the tone for the workplace atmosphere by blending hospitality with operational efficiency. Circles offers a professional corporate office environment that emphasizes a strong service culture and encourages continuous improvement and employee engagement. The organization values leadership, proactive problem-solving, and a customer-first approach in all its interactions.

The Greet Hub Concierge Team Lead position at Circles is a pivotal role responsible for overseeing the concierge team to ensure that employees, visitors, and internal stakeholders receive high-quality support in a fast-paced corporate setting. This full-time role offers a competitive hourly wage starting at $21 per hour and follows a Monday to Friday schedule, providing a balanced work-life rhythm with some flexibility for business needs and onsite events. The Team Lead is tasked with managing daily operations, guiding and supporting team members, and maintaining the highest service standards. Acting as the primary onsite ambassador for the Greet Hub, the Team Lead leads by example, demonstrating professionalism, punctuality, and a service-oriented mindset.

Key responsibilities include welcoming guests with warmth and efficiency, managing front desk and switchboard operations, coordinating service requests, and ensuring the reception area remains inviting and well-organized. The role also encompasses leadership duties such as onboarding new team members, reinforcing accountability, and driving the promotion of concierge services through engagement events and communications. The Team Lead must maintain a clear understanding of building operations, workplace policies, and local vendor partnerships to enhance service offerings. Strong interpersonal skills, operational awareness, and the ability to adapt in a dynamic environment are critical. This role requires a leader who can balance administrative tasks with high-touch customer service, foster relationships, and contribute to continuous service enhancements, making it an ideal opportunity for experienced professionals seeking to excel in corporate hospitality and workplace services.

Job Requirements

High school diploma or GED
minimum of 5 years of customer service experience
proficiency with Microsoft Office Suite
ability to use internet search tools and complete accurate data entry
dependable and flexible
experience in front desk or concierge roles preferred
ability to work onsite in Memphis, Tennessee
strong interpersonal and communication skills
ability to manage multiple priorities and lead a team effectively

Job Qualifications

Minimum of 5 years of customer service experience
experience in front desk, concierge, hospitality, workplace services, or a related service environment preferred
high school diploma or GED required
proficiency with Microsoft Office Suite (Word, Outlook, Excel, Teams)
ability to use internet search tools, navigate systems, and complete accurate data entry
dependable, flexible, and committed to delivering consistent service
experience supporting a corporate office environment
familiarity with service request systems, visitor management tools, or workplace support platforms
experience working with employees, vendors, and guests in a polished service setting

Job Duties

Provide a warm, polished, and professional welcome to employees, visitors, and vendors
anticipate and proactively address employee and guest needs to deliver memorable, high-touch experiences
respond to employee requests in a timely, courteous, and professional manner
maintain a clean, organized, welcoming, and well-stocked reception area and common spaces
support new hire tours and assist with visitor or group arrivals
stay informed about building activities, workplace updates, and local resources
assist with monthly tabling events to promote concierge services and engage employees
ensure the front desk is never left unattended
aid with site security by enforcing procedures, managing logbooks, and issuing visitor badges
enter service requests accurately and maintain complete records in appropriate systems
maintain working knowledge of building operations and workplace policies to assist with facilities-related requests
serve as a trained backup for remote switchboard coverage
support personal and convenience-related requests with discretion
coordinate with local vendors to identify employee offerings and discounts
research local events and experiences for employee engagement
build partnerships with local vendors
communicate effectively with the onsite team regarding operations, service needs, and employee feedback
adapt to changing priorities while maintaining service standards
achieve monthly service metrics
assist in developing and maintaining Standard Operating Procedures
serve as the onsite lead and primary ambassador of the Greet Hub
ensure uninterrupted front desk and switchboard coverage
lead onboarding and training
reinforce accountability across onsite and switchboard responsibilities
lead promotion and visibility of concierge services
partner with leadership on service enhancements and SOP refinement
build strong relationships with employees and stakeholders
drive participation in recognition programs, training, and company initiatives
ensure all communication is clear, timely, and professional