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Job Overview
Employment Type
Hourly
Compensation
Hourly
Range $14.50 - $18.75
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
flexible schedule
Training and Development
Job Description
Belk is a renowned department store chain known for providing customers with a wide selection of quality merchandise and exceptional shopping experiences. With a strong presence in various locations, Belk specializes in apparel, accessories, shoes, and home goods tailored for diverse tastes and preferences. The company prides itself on creating a warm and welcoming environment for shoppers, driven by its commitment to customer service and satisfaction. Belk values the importance of building lasting relationships with customers by offering personalized services and enhancing the overall shopping experience through dedicated and knowledgeable staff.
The role of Concierge Services Associate... Show More
The role of Concierge Services Associate... Show More
Job Requirements
- High school diploma or equivalent
- Previous retail or customer service experience preferred
- Strong communication skills
- Ability to work a flexible schedule including nights, weekends, and holidays
- Physical ability to stand, walk, bend, reach, and lift up to 40 lbs
- Comfort with technology and point-of-sale systems
- Ability to work independently and as part of a team
Job Qualifications
- Dedication to customer service and a drive to achieve store objectives
- Skills and experience to perform in the role and a commitment to continuously learn
- Ability to take ownership of assigned tasks and contribute to store success
- Self-directed and able to work with minimal supervision in a deadline-driven environment
- Communicate with excellence
- Comfortable with technology including smartphones, tablet computers and Windows-based operating systems
- Available to work a flexible schedule based on business needs including nights, weekends, and holidays
- Ability to move around all store areas and be accessible to customers
- Physical ability to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs
Job Duties
- Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities
- Greet, engage, and assist customers warmly, creating a welcoming environment and providing attentive, personalized service to enhance customer shopping experience
- Provide services such as gift wrapping, gift card selling and other giftable items, online ordering, inventory look-up, and package pickups
- Apply suggestive selling techniques and offer product recommendations to meet customer needs and drive sales
- Build customer loyalty that encourages repeat interactions by introducing Belk rewards program and the Belk App
- Process transactions accurately and efficiently
- Handle customer inquiries, returns, and concerns with professionalism, promptness, and care
- Maintain visually appealing service area, presentation standards, accurate signage, and cleanliness through daily recovery and supply replenishment
- Leverage training tools, use resources, and embrace feedback to continuously boost product knowledge, build selling skills, and strengthen performance
- Stay informed of products, promotions, policies, and store events to deliver accurate information to customers and enhance service
- Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements
- Support store operations by assisting with store fulfillment, pricing, promotional sets, product placement, and other tasks as assigned
- Follow asset protection procedures, safety guidelines, and security protocols, supporting store shortage control, inventory accuracy, and minimizing risk in designated area
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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