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Job Overview
Employment Type
Hourly
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
flexible schedule
Career development opportunities
Job Description
Belk is a leading department store retailer known for its commitment to providing quality products, exceptional customer service, and a welcoming shopping environment. With a strong presence across numerous locations, Belk continually strives to blend traditional retail values with modern shopping conveniences. The company focuses on offering an extensive range of apparel, accessories, cosmetics, and home products that cater to diverse customer needs. Recognized for its dedication to customer satisfaction, Belk fosters a culture where employees are empowered to deliver personalized and memorable service experiences.
The Concierge Services Associate plays a pivotal role in enhancing the overall customer exper... Show More
The Concierge Services Associate plays a pivotal role in enhancing the overall customer exper... Show More
Job Requirements
- high school diploma or equivalent
- prior retail or customer service experience preferred
- demonstrated ability to use technology for sales and inventory tasks
- ability to lift, carry, and move items weighing up to 40 lbs
- availability to work flexible hours including nights, weekends, and holidays
- strong interpersonal and communication skills
- capability to work independently and as part of a team
Job Qualifications
- dedication to customer service
- skills and experience to perform role duties
- ability to take ownership of tasks
- self-directed with minimal supervision
- excellent communication skills
- comfortable with technology including smartphones, tablets, and windows-based systems
- ability to work flexible schedule including nights, weekends, and holidays
- physical ability to move throughout store and lift at least 40 lbs
Job Duties
- Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities
- greet, engage, and assist customers warmly, creating a welcoming environment and providing attentive, personalized service
- provide services such as gift wrapping, gift card selling, online ordering, inventory look-up, and package pickups
- apply suggestive selling techniques and offer product recommendations to meet customer needs and drive sales
- build customer loyalty by introducing loyalty programs
- process transactions accurately and efficiently
- handle customer inquiries, returns, and concerns professionally
- maintain visually appealing service area and presentation standards
- leverage training tools and feedback to enhance product knowledge and selling skills
- support store operations with fulfillment, pricing, promotional sets, and product placement
- follow asset protection procedures, safety guidelines, and security protocols
- contribute positively to store culture and team environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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