Concierge -Senior Living - Part Time Every Weekend

Bethlehem, PA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $15.49 - $21.00

Work Schedule

Weekend Shifts

Benefits

Medical

Dental

Vision

Paid Time Off

401k Retirement Plan

Life insurance

Team Member Assistance Program

Job Description

Distinctive Living is a renowned provider of senior living communities dedicated to enhancing the quality of life for its residents. Distinguished by a commitment to excellence and compassionate care, Distinctive Living fosters environments where seniors can thrive in comfort and dignity. The company operates multiple residential locations, including the Mira Vie at Warren community, and emphasizes personalized service and vibrant community living. With a strong focus on personal and professional growth, Distinctive Living values its employees as its greatest asset, creating a supportive and inspired workplace culture. This culture encourages team members to achieve their full potential while delivering unparalleled service to residents and visitors alike.\n\nThe Part-Time Weekend Concierge role at the Mira Vie at Warren location plays a pivotal part in shaping first impressions and ensuring smooth day-to-day functioning within the community. Acting as the primary point of contact for residents, visitors, and staff, the Concierge is responsible for providing outstanding customer service through both telephone and in-person interactions. This role demands a warm, friendly demeanor coupled with professionalism, as it involves greeting visitors, addressing inquiries, assisting with various administrative tasks, and supporting sales, marketing, and business office operations. The Concierge manages the lobby experience, creating an inviting and comfortable environment, while also helping to promote community activities. In addition, this position requires attention to detail and the creativity to enhance residents' experiences. The part-time nature of the weekend shifts offers flexibility for those seeking to contribute meaningfully to the community while balancing other commitments. Distinctive Living also provides a comprehensive benefits package that includes medical, dental, and vision coverage, paid time off, a 401k retirement plan, life insurance, and a team member assistance program, underscoring its commitment to the well-being of its employees. Joining Distinctive Living means becoming part of a team that values respect, collaboration, and excellence and is dedicated to nurturing a community where residents and employees alike can flourish.

Job Requirements

High school diploma or equivalent
must have six months of experience in a receptionist role or similar function
excellent verbal and written communication skills
able to communicate verbally in person and over the phone

Job Qualifications

High school diploma or equivalent
experience with Microsoft Word and Excel preferred
excellent verbal and written communication skills
able to communicate verbally in person and over the phone

Job Duties

Proactively assists residents, families, visitors, and employees with questions or problems resulting in a positive experience
greet all visitors and answer incoming calls in a professional and respectful manner
monitors entry area for visitors and guests, greets and directs as necessary, answers incoming telephone calls and resident calls, forwards and takes messages, receives and sends packages for residents, assists with residents who request assistance with mailing letters and packages, manage the lobby, monitor and ensure desk and lobby are clean and neat, create a comfortable, inviting area, assist the activity director and/or others as necessary in promoting activities with residents in the lobby
sales and marketing: manage the inquiry process, connecting the caller or visiting customer to the appropriate inquiry team member
respond to inquiries and/or tours when community relations director, executive director and resident care directors are not available
facilitate experiences/tours of community as needed
knowledgeable and assist in supporting the marketing standards of the community
assist with duties related to the Lead Management Program
assist with assembling marketing packets as needed
business office: assist in processing new resident documentation
assist in maintenance of resident files and documentation while maintaining confidentiality
promote and encourage residents to participate in activities
follow and communicate company policies and procedures
this job description provides a framework for the job
other duties may be assigned as necessary