Concierge Scheduler

Sterling Heights, MI, USA|

Job Overview

Work Schedule

Flexible

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

Employee assistance program

team environment

Job Description

Waltonwood is a reputable senior living community organization dedicated to delivering exceptional apartment home living tailored to seniors who value comfort, convenience, and personalized care. With a commitment to fostering a kind and engaging environment, Waltonwood’s communities promote independence while ensuring that residents receive the support they need. Their administrative team plays a crucial role in maintaining the smooth operation of each community, serving as a vital connection between residents, staff, and leadership. Waltonwood prioritizes teamwork, exceptional customer service, and maintaining a positive atmosphere where residents feel valued and cared for every day.

The Concierge Scheduler position at Waltonwood offers an exciting opportunity to be the welcoming face and administrative backbone of the community. As a Concierge Scheduler, you will be responsible for scheduling concierge shifts and providing the first and last impressions to residents, visitors, and staff members. This role involves delivering outstanding customer service and hospitality with each interaction, ensuring smooth communication by answering calls promptly, directing inquiries efficiently, and assisting with day-to-day questions or requests.

Additionally, Concierges contribute significantly to safety and security within the community by applying appropriate procedures and monitoring the entry and exit of individuals. The role also requires administrative support duties such as updating resident rosters, collecting charges, providing clerical assistance to department heads and management, and maintaining an organized and clean front desk area. The Concierge Scheduler position is integral to fostering a warm, welcoming, and efficient community environment, where building strong bonds with residents and promoting their comfort and well-being are key responsibilities.

This role requires someone personable, empathetic, and deeply committed to communication and customer focus. You will be a key player in ensuring the overall comfort, quality, and satisfaction within the community, helping to create a secure and friendly living space where residents feel truly at home. The position reports directly to the Business Office Manager and is a vital part of the Administrative team, which serves as the backbone of community operations.

Waltonwood expects punctuality, dependability, and a willingness to support colleagues and the broader community. The team-oriented culture emphasizes compassion, strong organizational skills, and clear communication. If you thrive in a dynamic, service-driven environment and enjoy building meaningful relationships, this role offers both professional and personal fulfillment.

Job Requirements

Proficiency with Microsoft Office and other computer applications
knowledge of multiple phone line operations and proper phone etiquette
minimum of 6 months of customer service and clerical experience preferred
willingness to work a flexible schedule
High School Diploma or GED preferred
strong communication and organization skills

Job Qualifications

High School Diploma or GED preferred
proficiency with Microsoft Office and other computer applications
knowledge of multiple phone line operations and proper phone etiquette
minimum of 6 months of customer service and clerical experience preferred
strong communication and organizational skills
ability to empathize and show compassion
ability to work as part of a team
ability to handle phone and in-person inquiries professionally

Job Duties

Greet residents, visitors, and staff in a welcoming, professional manner
answer internal and external telephone calls promptly and professionally
properly understand and apply safety, security, and emergency procedures
make the schedule for all concierge shifts
fill in for call offs on all shifts, including midnights
become familiar with all residents of the community and communicate positively with them daily
update resident roster daily and collect daily resident charges
provide administrative and clerical support to Department Heads, Business Office Manager, and Executive Director
keep front desk organized, neat, and clean
assist with other duties as assigned by the Business Office Manager