Concierge Rep

Equinox Group is a leading and dynamic collective of some of the most influential, experiential, and differentiated lifestyle brands in the world. This high-growth company is defined by its commitment to maximizing life through bold innovation and deeply engaging experiences. Equinox Group's portfolio encompasses well-known brands such as Equinox, SoulCycle, and Equinox Hotels, each of which is recognized for inspiring and motivating both members and employees to achieve high performance living. With locations across major metropolitan areas in the United States, as well as international cities such as London, Toronto, and Vancouver, Equinox Group operates on a global scale, providing unparalleled lifestyle experiences to a diverse community of wellness and fitness enthusiasts.

The company culture is rooted in a strong code that emphasizes high performance, continuous self-investment, and a disruptive approach to unlocking untapped potential. This ethos extends beyond business objectives and into the way Equinox supports its community, emphasizing teamwork, humility, and an obsession with innovation across fashion, culture, and consumer behavior. Employees at Equinox Group are encouraged to dream big, sweat the details, and deliver experiences that go beyond expectations, ensuring that every interaction reflects the brand's commitment to excellence.

The role of Concierge Representative at Equinox is critical to maintaining the high standards of service and hospitality that define the brand. As a Concierge Rep, you will be the primary point of contact for member and guest inquiries across the Equinox club network. This is a multifaceted customer service position that involves handling communications through multiple channels including phone, email, text (SMS), social media, and chat. Your ability to manage inquiries effectively, resolve complaints, and provide a seamless experience will directly impact member satisfaction and retention.

A successful Concierge Representative demonstrates professionalism, attention to detail, and responsiveness. You will handle a variety of member and guest requests, ranging from information about club amenities and group fitness schedules to managing membership issues such as cancellations, freezes, or transfers. Part of your responsibilities will also include outbound communications and participation in targeted concierge campaigns aimed at member engagement and retention. Additionally, you will have opportunities to enhance sales through upselling membership upgrades or ancillary services.

The position offers a competitive hourly wage starting at $18.25, complemented by comprehensive benefits and significant commission potential. Benefits include a complimentary club membership as well as exclusive perks relating to personal training, Pilates, spa services, and retail offerings within the Equinox portfolio. The Concierge role not only supports members but also represents a key part of the club's operational success, fostering a community atmosphere grounded in support, motivation, and high standards.

Equinox Group values diversity and inclusion, providing equal employment opportunities to all qualified candidates. The company maintains strict confidentiality of applicant information and requires legal authorization to work in the United States. If you are passionate about high performance living, customer service, and working within a vibrant team-oriented culture, the Concierge Representative role at Equinox offers a unique opportunity to grow your career within one of the most respected lifestyle brands in the world.