Job Overview
Compensation
Hourly
Range $14.25 - $18.25
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
Hyatt Regency Downtown Tulsa, a distinguished hotel located in the heart of Tulsa, Oklahoma, is renowned for its commitment to exceptional hospitality and guest services. As a premier destination for both business and leisure travelers, Hyatt Regency Downtown Tulsa offers a blend of modern comfort, strategic location, and outstanding amenities. This establishment prides itself on delivering an unparalleled guest experience through attentive service, elegant accommodations, and a welcoming atmosphere. With a strong dedication to quality and customer satisfaction, Hyatt Regency Downtown Tulsa continues to be a preferred choice for visitors seeking comfort, convenience, and excellent service in downtown Tulsa.
We are currently seeking a friendly and professional Concierge to join our team. This role is critical as the Concierge serves as one of the first points of contact for our guests, ensuring that their needs are met with efficiency and warmth. The Concierge position at Hyatt Regency Downtown Tulsa involves a multifaceted responsibility that includes providing exceptional customer service, managing the presentation of food and beverage service, ensuring the cleanliness and stocking of the Regency Club, and assisting with various guest services such as reservations and transportation arrangements. This role offers an exciting opportunity for individuals passionate about hospitality and dedicated to enhancing the guest experience in a dynamic hotel environment. The Concierge must be skilled in managing multiple tasks simultaneously while maintaining a high level of professionalism and courtesy. This full-time position is designed for individuals who thrive in fast-paced settings and are eager to contribute to the overall success of the hotel by delivering personalized and attentive service to every guest. The salary is competitive and commensurate with experience, reflecting the importance of this role within the Hyatt Regency team.
We are currently seeking a friendly and professional Concierge to join our team. This role is critical as the Concierge serves as one of the first points of contact for our guests, ensuring that their needs are met with efficiency and warmth. The Concierge position at Hyatt Regency Downtown Tulsa involves a multifaceted responsibility that includes providing exceptional customer service, managing the presentation of food and beverage service, ensuring the cleanliness and stocking of the Regency Club, and assisting with various guest services such as reservations and transportation arrangements. This role offers an exciting opportunity for individuals passionate about hospitality and dedicated to enhancing the guest experience in a dynamic hotel environment. The Concierge must be skilled in managing multiple tasks simultaneously while maintaining a high level of professionalism and courtesy. This full-time position is designed for individuals who thrive in fast-paced settings and are eager to contribute to the overall success of the hotel by delivering personalized and attentive service to every guest. The salary is competitive and commensurate with experience, reflecting the importance of this role within the Hyatt Regency team.
Job Requirements
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills
- Proficient in Microsoft Office and other computer applications
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service or hospitality preferred
- Excellent communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills
- Proficient in Microsoft Office and other computer applications
Job Duties
- Greet guests in a friendly and professional manner
- Answer phone calls and respond to emails in a timely manner
- Provide information about the property and local area
- Handle guest complaints and resolve issues in a timely and professional manner
- Maintain a clean and organized Regency Club
- Set up food and beverage presentations in the Regency Club
- Clean and stock Regency club as needed
- Assist the front desk, bell stand, and/or PBX after completing Regency club duties
- Assist with booking reservations and arranging transportation
- Perform other duties as assigned
Job Location
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