Concierge (Receptionist)

The hiring organization is a well-established senior living community dedicated to providing a warm, safe, and welcoming environment for residents, visitors, family members, and associates. This community prioritizes professionalism, hospitality, and courtesy in every interaction, ensuring that all who enter feel valued and well cared for. The community concierge position is key to maintaining this environment and acts as the first point of contact for visitors and callers. The organization is committed to fostering a culture of respect and safety while delivering outstanding administrative support to executive staff. The senior living community offers a dynamic and supportive workplace for individuals passionate about senior care and hospitality.

The community concierge role involves a variety of responsibilities centered around creating an excellent first and ongoing impression of the community. This individual is tasked with greeting all visitors with warmth and professionalism, answering calls promptly and courteously, maintaining the visitor log, and ensuring that reception and common areas are clean, inviting, and hospitable. Additionally, this role requires a strong organizational skill set to manage resident data through specialized systems such as Yardi and Direct Supply TELS. The concierge supports the administrative functions of the business office, including petty cash reconciliation, checkbook maintenance, and recording deposits, ensuring smooth operations. Interaction with residents is carried out with utmost respect for privacy, and assistance is provided in coordinating resident services and appointments.

An essential aspect of the position is collaborating with community leadership, including the Executive Director and Directors of Resident Care, Maintenance, and Community Relations, to uphold community standards and resolve any environmental concerns. The concierge serves as a guardian of the community’s atmosphere, ensuring that all public-facing areas maintain a "Show Ready" and welcoming appearance. The role also involves supporting sales and community relations teams as needed.

Beyond direct duties, the concierge is expected to uphold the community’s core values through servant leadership, encourage teamwork, and engage with community life enrichment activities when possible. Continuous learning through HRA University and compliance with safety protocols such as fire evacuation and the Safe Return program are also part of the role’s expectations. This position demands professionalism, a keen attention to safety, and the ability to balance multiple tasks in a fast-paced environment.

Employment type typically is full-time, designed for those looking to build a meaningful career in senior living hospitality. While compensation details are usually discussed during the hiring process, the role promises a rewarding opportunity for candidates who possess a passion for customer service and senior care.