Job Overview

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Compensation

Hourly
Exact $20.00
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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
401k
Paid Time Off
Employee assistance program
flexible scheduling

Job Description

Rose Arbor is a distinguished Sonida Senior Living community located in Maple Grove, Minnesota, dedicated to providing exceptional care and an enriching living experience for seniors. As a premier retirement community, Rose Arbor specializes in Assisted Living and Memory Care, catering to the unique needs of its residents with compassion, respect, and professionalism. With a commitment to maintaining a warm, welcoming, and supportive environment, Rose Arbor aims to be more than just a residence; it strives to be a vibrant community where seniors can thrive and enjoy their golden years to the fullest. The community prides itself on offering comprehensive care programs that focus on promoting independence, dignity, and quality of life for all residents. Moreover, Rose Arbor embraces innovative technology and cutting-edge solutions to enhance both the lives of its residents and the efficiency of its staff, ensuring a modern and efficient approach to senior care.

At Rose Arbor, the front desk receptionist plays a crucial role in shaping the first impression of the community and ensuring smooth communication between residents, visitors, and staff. This role entails answering phone calls and directing inquiries to the right individuals, greeting and assisting visitors, and managing incoming and outgoing mail. The receptionist acts as a key point of contact for residents and their families, helping resolve questions and concerns promptly and courteously. Rose Arbor supports its team members with flexible scheduling options and a host of technology tools such as SafelyYou, which uses AI video technology to prevent falls; Advanced EHR Technologies to automate care assessments; Sage to improve call light response times; and Microsoft Power BI for data management. These technologies not only assist in delivering superior care but also improve job satisfaction and operational effectiveness.

Rose Arbor offers a competitive wage and a comprehensive benefits package that includes health, dental, vision, and life/disability insurance, a 401k savings plan with company match depending on performance, paid time off from day one, and an employee assistance program. The company also supports continuous learning and educational opportunities, providing paid referral programs for team members and residents alike. The position of receptionist at Rose Arbor is ideal for someone who values dependable team membership, enjoys engaging with seniors, and seeks a dynamic and supportive work environment within the senior living industry. Rose Arbor is an equal opportunity employer that ensures compliance with federal employment laws and maintains a safe and inclusive workplace for all applicants and employees.

Job Requirements

  • High school diploma or equivalent
  • previous experience in a receptionist or front desk role preferred
  • experience in Assisted Living, Skilled Nursing, or Long Term Care environments preferred
  • excellent communication and interpersonal skills
  • ability to handle multiple tasks simultaneously
  • dependable and responsible work ethic
  • knowledge of basic office equipment and computer systems

Job Qualifications

  • Enjoy providing exceptional customer service and care to senior residents
  • appreciate the value of being a dependable and responsible team member
  • have same or similar experience in a front desk role
  • have same or similar experience working in Assisted Living, Skilled Nursing, or Long Term Care setting

Job Duties

  • Answers telephone and directs the caller to the appropriate individual
  • provides information such as community address, directions, fax numbers, and company website
  • greets and directs visitors to the community
  • receives, sorts, and forwards incoming mail
  • coordinates pick-up and delivery of express mail services such as FedEx and UPS
  • resolves customer questions and concerns

Job Criteria

Experience

No experience required


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