Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $50.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401K Matching
Childcare assistance
flexible spending accounts
Team member discounts
Job Description
MBK Senior Living is a reputable and compassionate provider of senior living services, committed to enriching the lives of its residents and fostering a supportive environment for its team members. With over 30 years of experience, MBK Senior Living owns and operates 35 communities across the Western United States, offering Independent Living, Assisted Living, and Memory Care services. Renowned for its high standards of care and community engagement, MBK has been recognized as one of the Top 50 Best Workplaces in Aging Services by Fortune magazine and certified as a Great Place to Work since 2017. The company emphasizes a culture built on the Japanese concept of Yoi Shigoto, meaning "good, quality work," which reflects its mission to build trust, set high standards, and develop the potential in every individual.
The Concierge role at MBK Senior Living is a vital position focused on creating exceptional first impressions and delivering an outstanding customer experience for residents, families, visitors, and team members alike. This part-time position offers a flexible schedule, with shifts primarily on weekends and the possibility of picking up additional shifts as needed. The pay range is competitive, at $17.50 to $18.00 per hour.
Concierges at MBK serve as the community's welcoming face and are instrumental in supporting residents' needs, assisting families, and fostering an atmosphere of hospitality and care. Duties include greeting and engaging with residents and guests, supporting sales efforts through providing tours and information, managing communications, and maintaining an organized, safe, and inviting reception area. The role requires tact, professionalism, and excellent interpersonal skills, along with the ability to handle multiple tasks efficiently in a dynamic environment.
MBK Senior Living not only focuses on the resident experience but also invests deeply in the growth and wellbeing of its team members. Employees benefit from professional development, personal coaching, and educational assistance, fostering career advancement opportunities. While full-time employees enjoy a rich benefits package including medical, dental, vision coverage, and 401k matching, part-time roles also offer valuable perks such as health and wellness resources, team member discounts, and access to financial and legal services. MBK Senior Living is an equal opportunity employer, committed to diversity, inclusiveness, and ensuring accommodations for all qualified applicants.
Joining MBK Senior Living as a Concierge means becoming part of a vibrant, energetic community that values hospitality, service excellence, and making a meaningful impact in the lives of seniors and their families. If you are passionate about helping others, possess strong communication skills, and thrive in a customer-focused environment, this is an ideal opportunity to launch or grow your career in senior living hospitality.
The Concierge role at MBK Senior Living is a vital position focused on creating exceptional first impressions and delivering an outstanding customer experience for residents, families, visitors, and team members alike. This part-time position offers a flexible schedule, with shifts primarily on weekends and the possibility of picking up additional shifts as needed. The pay range is competitive, at $17.50 to $18.00 per hour.
Concierges at MBK serve as the community's welcoming face and are instrumental in supporting residents' needs, assisting families, and fostering an atmosphere of hospitality and care. Duties include greeting and engaging with residents and guests, supporting sales efforts through providing tours and information, managing communications, and maintaining an organized, safe, and inviting reception area. The role requires tact, professionalism, and excellent interpersonal skills, along with the ability to handle multiple tasks efficiently in a dynamic environment.
MBK Senior Living not only focuses on the resident experience but also invests deeply in the growth and wellbeing of its team members. Employees benefit from professional development, personal coaching, and educational assistance, fostering career advancement opportunities. While full-time employees enjoy a rich benefits package including medical, dental, vision coverage, and 401k matching, part-time roles also offer valuable perks such as health and wellness resources, team member discounts, and access to financial and legal services. MBK Senior Living is an equal opportunity employer, committed to diversity, inclusiveness, and ensuring accommodations for all qualified applicants.
Joining MBK Senior Living as a Concierge means becoming part of a vibrant, energetic community that values hospitality, service excellence, and making a meaningful impact in the lives of seniors and their families. If you are passionate about helping others, possess strong communication skills, and thrive in a customer-focused environment, this is an ideal opportunity to launch or grow your career in senior living hospitality.
Job Requirements
- High school diploma or equivalent
- Previous customer service or hospitality experience preferred
- Must be at least 18 years of age
- Must pass background clearance, health screening, and provide recent negative TB test
- Ability to communicate tactfully and professionally
- Strong decision-making and independent judgment
- Exceptional interpersonal and communication skills
- Positive and professional demeanor
- Strong organizational skills
- Comfortable with computer, phone, and office equipment
- Ability to maintain composure in a busy environment
- Ability to perform physical duties including walking, bending, lifting
- Must be mobile and able to lift up to 50 pounds and push up to 250 pounds
- Ability to assist in resident transfers
- Ability to sit at a computer for prolonged periods
Job Qualifications
- High school diploma or equivalent
- Previous experience in customer service, hospitality, or front-desk roles preferred
- Exceptional interpersonal and communication skills
- Ability to speak, write, and read English proficiently
- Positive, polished, and professional demeanor
- Strong organizational skills with multitasking ability
- Comfortable working with basic computer and phone systems
- Ability to remain calm and manage stressful situations effectively
- Must be at least 18 years old
Job Duties
- Greet residents, families, visitors, and prospects with a friendly, professional demeanor
- Support sales by directing inquiries, welcoming tours, and facilitating positive experiences
- Answer and direct incoming calls promptly and courteously
- Respond to questions and requests from residents and families, coordinating with other departments
- Maintain knowledge of daily activities, events, and resident services to inform inquiries
- Assist with administrative tasks such as logging messages, distributing mail, and organizing the reception area
- Maintain a safe and secure environment following established safety standards
- Understand and comply with federal, state, and local regulations and company policies
- Promote teamwork and open communication aligned with MBK values
- Perform other duties and special projects as assigned by management
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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