Job Overview
Employment Type
Part-time
Hourly
Work Schedule
Flexible
Weekend Shifts
Benefits
flexible scheduling
Team Store Discounts
Team engagement activities
Discount game night meals
Employee discounted game tickets
Discount Parking
Employee Referral Bonuses
Job Description
Memphis Basketball LLC, proudly known as the Memphis Grizzlies, is a professional NBA basketball team committed to delivering exceptional sports entertainment to fans in Memphis, Tennessee, and beyond. Operating from the state-of-the-art FedExForum, the organization is dedicated to creating a dynamic and inclusive environment not only for its fans but also for its employees. With a strong emphasis on community engagement, excellence, and innovation, the Memphis Grizzlies franchise has built a reputable brand recognized for competitive play, community involvement, and an outstanding game-day experience. The company culture thrives on diversity, equity, and inclusion, valuing each team member's unique contributions and fostering a collaborative work atmosphere. The team offers a variety of roles in sports management, hospitality, customer service, and event operations, ensuring that every event at the FedExForum is seamlessly executed while exceeding guest expectations.
The Executive Suite and Club Box Concierge role is a vital position within the Memphis Grizzlies organization that directly supports the premium guest experience during games and special events at FedExForum. This role is specifically responsible for frontline service to guests seated in the Executive Suites and Club Boxes, including VIP guests. The Concierge is tasked with greeting guests, addressing and fulfilling their requests, and solving any problems that may arise promptly and professionally during events. One of the key responsibilities involves monitoring and controlling access to the Executive Suite levels and other premium areas to maintain security and exclusivity. This position requires someone who remains calm under pressure, is proactive, and possesses excellent communication skills to engage comfortably with high-profile guests in a fast-paced, high-visibility environment.
In this role, the Concierge not only ensures that every guest is greeted warmly and that the first impression standards of the Memphis Grizzlies and FedExForum are upheld but also prioritizes strong guest relationships to guarantee premium seat clients receive top-notch service. They are expected to learn the arena layout thoroughly to assist guests efficiently and respond to inquiries and suggestions quickly. The Concierge operates the concierge desk, handling guest telephone lines and radio communications, verifying tickets, and redirecting guests as needed. Maintaining a positive and professional demeanor at all times is essential to preserve the brand's esteemed reputation.
This position also involves coordinating with various internal and external partners, including food and beverage staff, security, housekeeping, and ticketing services, to address any maintenance or service issues instantly. Participation in special events and promotional activities for premium seat clients is another aspect of the role. Those in this role are expected to provide management with summaries of activities at the end of each shift, ensuring an organized and communicative workflow. Working in this role requires availability during evenings, weekends, and holidays aligned with event schedules. The Memphis Grizzlies provide a rewarding workplace environment with a competitive hourly wage and extensive benefits, creating opportunities for passionate individuals eager to be part of a highly respected NBA franchise and contribute to unforgettable fan experiences.
The Executive Suite and Club Box Concierge role is a vital position within the Memphis Grizzlies organization that directly supports the premium guest experience during games and special events at FedExForum. This role is specifically responsible for frontline service to guests seated in the Executive Suites and Club Boxes, including VIP guests. The Concierge is tasked with greeting guests, addressing and fulfilling their requests, and solving any problems that may arise promptly and professionally during events. One of the key responsibilities involves monitoring and controlling access to the Executive Suite levels and other premium areas to maintain security and exclusivity. This position requires someone who remains calm under pressure, is proactive, and possesses excellent communication skills to engage comfortably with high-profile guests in a fast-paced, high-visibility environment.
In this role, the Concierge not only ensures that every guest is greeted warmly and that the first impression standards of the Memphis Grizzlies and FedExForum are upheld but also prioritizes strong guest relationships to guarantee premium seat clients receive top-notch service. They are expected to learn the arena layout thoroughly to assist guests efficiently and respond to inquiries and suggestions quickly. The Concierge operates the concierge desk, handling guest telephone lines and radio communications, verifying tickets, and redirecting guests as needed. Maintaining a positive and professional demeanor at all times is essential to preserve the brand's esteemed reputation.
This position also involves coordinating with various internal and external partners, including food and beverage staff, security, housekeeping, and ticketing services, to address any maintenance or service issues instantly. Participation in special events and promotional activities for premium seat clients is another aspect of the role. Those in this role are expected to provide management with summaries of activities at the end of each shift, ensuring an organized and communicative workflow. Working in this role requires availability during evenings, weekends, and holidays aligned with event schedules. The Memphis Grizzlies provide a rewarding workplace environment with a competitive hourly wage and extensive benefits, creating opportunities for passionate individuals eager to be part of a highly respected NBA franchise and contribute to unforgettable fan experiences.
Job Requirements
- High school diploma or GED
- three or more years of concierge, hospitality, or service-related experience
- availability to work flexible schedule including evenings, weekends and holidays
- strong communication, writing and interpersonal skills
- proficiency in Microsoft Office Suite
- ability to engage professionally with guests and VIPs
- energetic and self-motivated attitude
- ability to multitask and stay organized in high-energy environment
- physical ability to stand for extended periods and navigate stairs and elevators
- comfort using radios and communicating quickly in real-time
Job Qualifications
- High school diploma or GED
- three or more years of concierge, hospitality, or service-related experience with a strong focus on delivering exceptional customer service and guest satisfaction
- strong communication, writing, and interpersonal skills
- technical proficiency with Microsoft Office Suite
- ability to engage professionally and confidently with staff, guests, clients and VIPs at all levels
- energetic, positive and self-motivated mindset with high professionalism, poise and diplomacy
- ability to multitask and stay organized in a fast-paced environment
Job Duties
- Greet all guests upon arrival and ensure first impression standards are met
- prioritize customer satisfaction by building strong guest relationships and ensuring premium seat clients receive top-quality service
- learn and understand the layout of FedExForum and direct guests to proper areas of the arena when assistance is needed
- service and fulfill individual requests with expedience and care
- respond to all incoming inquiries, suggestions and concerns from guests
- interact with Executive Suite and Club Box guests to ensure concerns are addressed and suggestions are taken
- advise and immediately follow up with maintenance, housekeeping, security and any reported problems or concerns
- operate and manage the concierge desk including answering guest services/concierge telephone lines, redirecting guests, checking tickets for access and using radio communications
- provide management with a brief activity recap at the end of each shift
- participate in special events and promotional activities for Premium Seat clients when required
- supervise, maintain and roam designated concierge station during scheduled event time
- accept additional event responsibilities on rotation, including liaising with partners and attending pre- and post-event briefings
- maintain a positive, professional and guest-first presence at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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