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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $22.00 - $23.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
Paid holidays
401K with company match
occasional travel for training
Job Description
FirstService Residential is a leading residential property management company that specializes in providing exceptional management services to luxury residential communities. With a strong commitment to quality, FirstService Residential focuses on enhancing the lifestyle of residents by providing top-tier community management solutions. They operate throughout North America and are known for integrating technology with personalized services to deliver an unparalleled living experience. Their dedication to excellence and community wellbeing makes them a trusted name in the property management industry, especially for luxury and high-end residential properties.
The role of a Concierge at FirstService Residential is pivotal in ensuring a seamless, ... Show More
The role of a Concierge at FirstService Residential is pivotal in ensuring a seamless, ... Show More
Job Requirements
- High school diploma or equivalency required
- degree in hospitality management or business administration strongly desired
- minimum of one year of high-end or luxury hospitality or property management experience preferred
- excellent verbal and written communication skills
- strong organization skills with multitasking ability
- friendly, courteous, and service-oriented
- ability to maintain confidentiality
- ability to work independently and exercise discretion
- proficiency in Microsoft Office and other information systems
- typing speed of at least 30 words per minute
Job Qualifications
- High school diploma or equivalency
- a degree in hospitality management or business administration strongly desired
- fluency in one or more foreign languages is a plus
- minimum of one year of high-end or luxury hospitality or property management experience preferred
- excellent verbal and written communication skills
- strong organization skills with the ability to manage multiple, competing priorities while remaining composed and professional
- friendly, courteous, service-oriented with the ability to work with a variety of people while maintaining professional distance
- ability to work independently with minimal supervision while acting with discretion and maintaining confidentiality
- team player with a strong work ethic
- proficiency in Microsoft Office and information system hardware/software
- ability to type a minimum of 30 words per minute
Job Duties
- Demonstrates superior customer service at all times and a genuine desire to serve
- warmly greets and directs residents and guests arriving to or departing from the property
- maintains an active presence at the Front Desk
- monitors and announces visitors and controls access to the property
- reviews access control cameras frequently and reports any suspicious activity according to Front Desk procedures
- handles all concierge duties with enthusiasm including processing incoming mail and outgoing packages
- answers questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events
- travel and meeting planning
- delivering dry cleaning
- and coordinating housekeeping or other community-specific services
- possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience
- maintains familiarity of all community amenities and activities
- gives directions to amenities and events within the property
- adheres to all Front Desk procedures including reviewing and completing Daily Activity Reports, completing incident reports for management, and responding to emergency situations
- adheres to company standards for resident and guest services
- undertakes administrative tasks related to the Front Desk and back-of-house operations as requested
- ensures that resident and guest concerns are resolved in a professional and timely manner
- reports to General Manager and/or Lead Concierge any resident or guest dissatisfaction
- maintains a professional demeanor and polished appearance at all times
- assists in the training of concierge staff
- follows safety procedures and maintains a safe work environment
- performs other job-related duties as directed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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