Job Overview
Compensation
Hourly
Exact $24.71
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Hyatt Regency Boston is a premier full-service hotel located in the heart of Boston, Massachusetts. It is part of the globally recognized Hyatt Hotels Corporation, offering upscale accommodations, exceptional service, and a vibrant atmosphere that caters to both business and leisure travelers. The hotel boasts modern amenities, diverse dining options, and meeting spaces that make it an ideal choice for conferences, events, and vacations. Hyatt Regency Boston is renowned for its commitment to delivering memorable guest experiences through its warm hospitality and dedication to excellence. With a prime location near Boston's key landmarks and attractions, guests have easy access to the cultural, historical, and entertainment offerings of the city, making their stay both convenient and enriching.
The Concierge role at Hyatt Regency Boston is integral to the guest experience, serving as the hotel's ambassador and first point of contact for visitors seeking information and assistance. This position emphasizes personalized service, ensuring that every guest receives tailored support during their stay. The Concierge assists with a variety of guest needs, including making dining, transportation, and entertainment reservations, as well as providing insightful recommendations about local attractions and events. This role requires a deep knowledge of the Boston area, enabling the Concierge to offer informed suggestions that enhance the overall guest experience.
Beyond general guest assistance, the Concierge plays a crucial role in handling special requests and coordinating VIP arrangements, ensuring that celebrations and unique experiences are flawlessly executed. Maintaining guest profiles and logs of requests allows the Concierge to deliver a consistently personalized service that reflects Hyatt's core values of empathy, integrity, respect, inclusion, experimentation, and wellbeing. Additionally, the Concierge works closely with other hotel departments to resolve issues, ensure seamless service delivery, and uphold Hyatt's standards of professionalism and hospitality.
This position offers a starting pay rate of $24.71 per hour and is ideal for individuals who are passionate about hospitality, enjoy engaging with people, and excel in a dynamic, fast-paced environment. The role demands exceptional interpersonal and communication skills, a strong service orientation, and the ability to multitask and problem-solve effectively. Proficiency with technology, including Microsoft Office and hotel property management systems, is also essential. The Concierge desk and its surrounding area must always be organized, clean, and welcoming, reflecting the hotel's commitment to excellence and guest satisfaction. The Hyatt Regency Boston is committed to providing its employees with a positive work environment that fosters growth, collaboration, and a shared commitment to outstanding guest service.
The Concierge role at Hyatt Regency Boston is integral to the guest experience, serving as the hotel's ambassador and first point of contact for visitors seeking information and assistance. This position emphasizes personalized service, ensuring that every guest receives tailored support during their stay. The Concierge assists with a variety of guest needs, including making dining, transportation, and entertainment reservations, as well as providing insightful recommendations about local attractions and events. This role requires a deep knowledge of the Boston area, enabling the Concierge to offer informed suggestions that enhance the overall guest experience.
Beyond general guest assistance, the Concierge plays a crucial role in handling special requests and coordinating VIP arrangements, ensuring that celebrations and unique experiences are flawlessly executed. Maintaining guest profiles and logs of requests allows the Concierge to deliver a consistently personalized service that reflects Hyatt's core values of empathy, integrity, respect, inclusion, experimentation, and wellbeing. Additionally, the Concierge works closely with other hotel departments to resolve issues, ensure seamless service delivery, and uphold Hyatt's standards of professionalism and hospitality.
This position offers a starting pay rate of $24.71 per hour and is ideal for individuals who are passionate about hospitality, enjoy engaging with people, and excel in a dynamic, fast-paced environment. The role demands exceptional interpersonal and communication skills, a strong service orientation, and the ability to multitask and problem-solve effectively. Proficiency with technology, including Microsoft Office and hotel property management systems, is also essential. The Concierge desk and its surrounding area must always be organized, clean, and welcoming, reflecting the hotel's commitment to excellence and guest satisfaction. The Hyatt Regency Boston is committed to providing its employees with a positive work environment that fosters growth, collaboration, and a shared commitment to outstanding guest service.
Job Requirements
- High school diploma or equivalent
- At least 1 year of experience as a concierge or guest service agent
- Exceptional interpersonal and communication skills
- Genuine passion for service and problem-solving
- Familiarity with Boston landmarks, attractions, and transportation options
- Proficiency with Microsoft Office and hotel property management systems
- Ability to work independently and as part of a team
Job Qualifications
- High school diploma or equivalent
- At least 1 year of experience as a concierge or guest service agent
- Exceptional interpersonal and communication skills
- A genuine passion for service and problem-solving
- Familiarity with Boston landmarks, attractions, and transportation options
- Proficiency with Microsoft Office and hotel property management systems
- Ability to work independently and as part of a team
Job Duties
- Greet guests warmly and provide tailored assistance to enhance their stay
- Offer recommendations and make reservations for dining, transportation, tours, and local attractions
- Answer guest inquiries promptly and accurately, both in person and via phone or email
- Maintain up-to-date knowledge of the Boston area, including special events, shows, and restaurants
- Coordinate special guest requests, including personal shopping, celebrations, or VIP arrangements
- Maintain guest profiles and logs of requests electronically to ensure personalized future service
- Liaise with other hotel departments to ensure guest satisfaction
- Handle guest concerns with professionalism and escalate when necessary
- Uphold Hyatt standards of service and presentation at all times
- Ensure the Concierge desk and surrounding area remain clean, organized, and welcoming
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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