Concierge | Receptionist | Front Desk | Full - Time

Heritage Senior Living is a distinguished senior care organization based in Muskego, Wisconsin, known for its commitment to fostering a compassionate and supportive environment for both its residents and employees. As a team-oriented establishment, Heritage Senior Living prides itself on its growth mindset, encouraging all team members to evolve professionally and personally through accessible resources and continuous development opportunities. The organization prioritizes creating an inclusive atmosphere where employees are motivated to become the best version of themselves, aligning with the mission to provide exceptional care and service to seniors in a respectful and dignified manner. As a leading facility in senior living, Heritage Senior Living combines modern amenities, a supportive community, and a values-based culture that focuses on integrity, empathy, and excellence.

The role of Concierge/Receptionist/Front Desk is pivotal in maintaining the warm and welcoming atmosphere that Heritage Senior Living is known for. This full-time position requires an individual who is dedicated to providing outstanding customer service to residents, their families, visitors, and staff. The Concierge acts as the first point of contact in the front lobby, where they greet guests, manage multi-line phone systems, and ensure the front area is well-maintained and organized. Being tech-savvy is essential, with proficiency in Microsoft Outlook and other Microsoft Office Suite programs expected. This role also includes supporting the management team through administrative tasks such as scheduling meetings, trainings, interviews, and assisting with new hire orientations.

Candidates for this position must have a compassionate attitude paired with a strong customer service focus, able to maintain discretion and privacy in resident areas. Being able to multitask effectively while working both independently and collaboratively is crucial. Heritage Senior Living embraces a philosophy of flexible scheduling and offers immediate access to earned pay, promoting a healthy work-life balance for its employees. Additionally, the company provides an exceptional benefits package that includes 401(k) with company matching, medical, vision, dental, life insurance, and an employee discount program. Employees are encouraged to grow within the company, supported by a culture that values team effort and personal advancement. This Concierge role is an excellent opportunity for individuals seeking a meaningful career in senior care administration with a reputable and caring employer.