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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $24.00 - $25.00
Work Schedule
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
Retirement Plan
Paid Time Off
holiday time off
Associate Shopping Program
Health and wellness programs
Discount Marketplace
Identity Theft Protection
Pet insurance
Commuter Benefits
Employee assistance program
flexible spending accounts
Paid parental leave
Personal Leave
Job Description
Rapport is a distinguished division of FLIK Hospitality Group, which is a part of Compass Group USA, a global leader in food and support services. Unlike traditional recruitment agencies, Rapport focuses exclusively on providing long-term career opportunities rather than temporary contracts. Dedicated to fostering career growth and professional development, Rapport prides itself on creating an environment where employees, known as ambassadors, are empowered to reach their highest potential throughout their careers. The organization’s commitment to career advancement begins with a warm welcome and continues through personalized training and development programs that equip ambassadors with the skills they need for future... Show More
Job Requirements
- High school diploma or equivalent
- Two to three years relevant experience in hospitality or corporate client service
- Ability to stand for extended periods
- Good interpersonal and communication skills
- Proficiency with basic computer operations
- Availability to work from 7 AM to 4 PM
- Willingness to adhere to uniform and grooming standards
- Capacity to follow emergency procedures
- Flexible to assist in different locations and schedules
Job Qualifications
- High school graduate with some college preferred
- Two to three years experience in client service or reception in hospitality or corporate environment
- Excellent listening and oral communication skills
- Basic computer skills and knowledge of office technology
- Genuine commitment to delivering high-quality hospitality service
- Ability to work under pressure and manage multiple tasks simultaneously
- Professional approach with responsibility and ownership
Job Duties
- Support the Lobby Supervisor and Manager ensuring every guest is greeted with enthusiasm and has a memorable experience
- Properly greet and handle visitors with a smile and maintain eye contact throughout interactions
- Follow procedures for both expected and unexpected arrivals coordinating with in-house security
- Answer telephones in a friendly and professional manner
- Learn and understand protocols in multi-tenant buildings
- Provide hospitality services including wayfinding, amenity information, and organizational guidance
- Understand and navigate the reservation system Prism while assisting with guest check-ins
- Understand emergency procedures and perform designated tasks during emergencies
- Adhere to uniform and grooming policies
- Assist with coverage in other locations and flexible schedules
- Take on additional duties as assigned
- Maintain a standing position while on shift
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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