Concierge - NYC

Rapport is a distinguished division of FLIK Hospitality Group, which is a part of Compass Group USA, a global leader in food and support services. Unlike traditional recruitment agencies, Rapport focuses exclusively on providing long-term career opportunities rather than temporary contracts. Dedicated to fostering career growth and professional development, Rapport prides itself on creating an environment where employees, known as ambassadors, are empowered to reach their highest potential throughout their careers. The organization’s commitment to career advancement begins with a warm welcome and continues through personalized training and development programs that equip ambassadors with the skills they need for future growth and success.

Rapport specializes in a variety of services including guest and employee services, meeting and event planning, and conference center management. This area of expertise demands a workforce that is not only skilled but also motivated and passionate about delivering exceptional hospitality experiences. Employees at Rapport benefit from a workplace culture that transcends local boundaries, connecting them with a global community of diverse talents where collaboration and sharing of ideas are highly encouraged. Working at Rapport is more than just a job; it is a meaningful career journey supported by comprehensive benefits and opportunities.

The current opportunity is for a Lobby Concierge whose role is critical in establishing a welcoming, professional atmosphere for all clients, executives, and staff members. This position is the first point of contact visitors encounter, making it essential for the incumbent to provide a warm, positive impression while ensuring visitors feel comfortable and supported throughout their visit. The Lobby Concierge will assist visitors by directing them to appointments and meetings, answering queries, and providing wayfinding services within a multi-tenant building environment. This role requires someone who is attentive, personable, and able to maintain composure and professionalism under pressure.

Reporting to the Lobby Supervisor and Manager, the Lobby Concierge supports the delivery of Rapport's renowned Platinum Service Standard by greeting guests enthusiastically and ensuring each visitor has a memorable experience. The position operates from 7 AM to 4 PM and involves standing for extended periods, interacting extensively with guests, and working collaboratively with security and other internal teams to maintain a safe and welcoming environment. Solid communication skills, familiarity with office technology, and a strong sense of hospitality are essential. The role also involves understanding and adhering to emergency protocols and adapting to flexible schedules as business demands fluctuate.

Overall, this role is ideal for individuals with a passion for hospitality and guest service, looking to build a career within a supportive and growth-oriented company. It offers a competitive hourly wage of $24 to $25 per hour and a full benefits package, making it a compelling opportunity for candidates seeking stability and professional development in the hospitality sector.