Concierge (M-F 3pm-1130pm)

Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $22.30 - $24.78
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Work Schedule

Standard Hours
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Benefits

competitive pay
exceptional benefits
Generous Paid Time Off
401K with company match
paid maternity and paternity benefits
award-winning training and development
Tuition Reimbursement
luxury work environment
meaningful and rewarding work

Job Description

Vi at La Jolla Village is a prestigious senior living community located at 8515 Costa Verde Blvd, San Diego, CA 92122. Known for its luxury environment and exceptional resident services, Vi prides itself on providing a supportive and enriching lifestyle for its residents. The company has been recognized as a Great Place to Work and ranks among Glassdoor's 100 Best Companies to work for, a testament to its commitment to employee satisfaction and professional development. Vi offers a culture of learning and growth, enabling employees to accelerate their careers through award-winning training and development programs. With competitive pay and exceptional benefits, Vi creates an environment where employees feel valued and part of a meaningful mission to enhance residents' lives.

The Concierge Full-Time position at Vi at La Jolla Village plays a crucial role in welcoming residents and guests, ensuring seamless communication and support within the community. This shift runs from Monday to Friday, 3 PM to 11:30 PM, providing an opportunity for candidates to join a dedicated resident services team focused on high standards of customer care. The Concierge acts as the first point of contact, responsible for answering resident questions, addressing simple resident needs, monitoring emergency response and other community systems, and managing all incoming calls. This role requires someone with excellent communication and organizational skills who can handle multiple tasks efficiently while maintaining a calm demeanor, especially in emergency situations. CPR and First Aid certification are required or must be obtained promptly, highlighting the importance of safety and readiness ingrained in the position. The pay range for this role is between $22.30 and $24.78 per hour, reflecting the company's dedication to offering competitive compensation aligned with experience and qualifications.

Working at Vi, employees enjoy generous paid time off from day one, a 401k plan with company match, maternity and paternity benefits, and tuition reimbursement. The company’s luxury work environment ensures a professional yet welcoming atmosphere where team members find their work meaningful and rewarding. If you have a passion for customer service and want to be part of a community-focused team that values your contributions, this full-time concierge role offers an exciting career path with growth potential. Join Vi to enhance your skills and contribute to a cherished community at La Jolla Village.

Job Requirements

  • High school diploma or equivalent
  • Prior experience in customer service preferred
  • Current CPR and First Aid certifications required or willingness to become certified
  • Excellent oral communication skills
  • Strong organizational skills
  • Ability to manage multiple tasks efficiently
  • Ability to remain calm and act responsibly in emergency situations

Job Qualifications

  • Prior experience in a customer service environment preferred
  • Current CPR and First Aid certifications required or willingness to obtain
  • Excellent oral communication skills including a clear speaking voice
  • Excellent organizational skills
  • Ability to manage multiple tasks
  • Ability to deal with stress
  • Ability to act responsibly with good judgment in emergencies
  • Customer-focused approach to problem solving

Job Duties

  • Welcome and direct residents and guests
  • Answer resident questions
  • Address simple resident needs
  • Monitor emergency response and community systems
  • Receive and direct all incoming calls
  • Provide excellent customer service
  • Maintain a safe and secure environment

Job Criteria

Experience

Mid Level (3-7 years)


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