Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $21.00 - $23.00
Work Schedule
Standard Hours
Day Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Paid holidays
Paid Time Off
401k plan with company match
occasional travel opportunities
Job Description
FirstService Residential is a premier property management company dedicated to elevating community living experiences through exceptional service and attention to detail. Specializing in managing luxury residential properties, FirstService Residential has established itself as a leader in the industry, focusing on delivering personalized and attentive care to residents. The company prides itself on its strong commitment to quality, professionalism, and community engagement, making it a trusted name in property management across numerous regions. By fostering a culture of excellence and mutual respect, FirstService Residential ensures that residents live in safe, beautiful, and well-maintained environments where their needs are prioritized and their expectations exceeded.
Working as a Concierge within a luxury residential setting at FirstService Residential means serving as a key ambassador of the community, responsible for creating a welcoming, efficient, and memorable experience for residents and their guests. This role is highly dynamic and requires an individual who thrives in a fast-paced environment while maintaining poise and professionalism even under pressure. The Concierge position at FirstService Residential is more than just a front desk role; it is about embodying the spirit of hospitality and community living with a dedication to superior customer service.
The Concierge is tasked with providing comprehensive support to residents, responding to a diverse array of requests ranging from securing restaurant reservations to arranging transportation and coordinating personal services. This role demands an in-depth knowledge of the local area attractions, dining, entertainment, and special services to fulfill the unique needs of the community and ensure a five-star living environment. Building strong relationships with local businesses and VIPs is a core aspect of the position, enabling the Concierge to offer exclusive access and superior experiences for residents.
Attention to detail and the ability to multitask effectively are essential, as duties also include managing incoming and outgoing mail, monitoring security through access control systems, handling emergency situations, and assisting with administrative tasks related to the front desk and back-of-house operations. The expectation is that the Concierge consistently maintains a professional demeanor and polished appearance, acting as a trustworthy and amiable point of contact who enhances the overall community atmosphere.
FirstService Residential supports its employees by offering a full range of comprehensive benefits, including multiple medical, dental, and vision plans, paid holidays, time off benefits, and a 401k retirement plan with company matching. The company also encourages professional growth through training opportunities and supports a collaborative team environment where the contributions of each individual are valued. Compensation for this position ranges from $21 to $23 per hour, reflecting the level of expertise and commitment required. Occasional travel may be necessary for training or company events, offering further opportunities for personal and professional development.
In summary, the Concierge role at FirstService Residential is ideal for individuals with a passion for hospitality, a strong work ethic, and the ability to manage diverse requests with discretion and efficiency. The position offers a rewarding career path within one of the foremost luxury residential service providers, where employees are empowered to make a significant impact on residents' daily lives through exemplary service and community engagement.
Working as a Concierge within a luxury residential setting at FirstService Residential means serving as a key ambassador of the community, responsible for creating a welcoming, efficient, and memorable experience for residents and their guests. This role is highly dynamic and requires an individual who thrives in a fast-paced environment while maintaining poise and professionalism even under pressure. The Concierge position at FirstService Residential is more than just a front desk role; it is about embodying the spirit of hospitality and community living with a dedication to superior customer service.
The Concierge is tasked with providing comprehensive support to residents, responding to a diverse array of requests ranging from securing restaurant reservations to arranging transportation and coordinating personal services. This role demands an in-depth knowledge of the local area attractions, dining, entertainment, and special services to fulfill the unique needs of the community and ensure a five-star living environment. Building strong relationships with local businesses and VIPs is a core aspect of the position, enabling the Concierge to offer exclusive access and superior experiences for residents.
Attention to detail and the ability to multitask effectively are essential, as duties also include managing incoming and outgoing mail, monitoring security through access control systems, handling emergency situations, and assisting with administrative tasks related to the front desk and back-of-house operations. The expectation is that the Concierge consistently maintains a professional demeanor and polished appearance, acting as a trustworthy and amiable point of contact who enhances the overall community atmosphere.
FirstService Residential supports its employees by offering a full range of comprehensive benefits, including multiple medical, dental, and vision plans, paid holidays, time off benefits, and a 401k retirement plan with company matching. The company also encourages professional growth through training opportunities and supports a collaborative team environment where the contributions of each individual are valued. Compensation for this position ranges from $21 to $23 per hour, reflecting the level of expertise and commitment required. Occasional travel may be necessary for training or company events, offering further opportunities for personal and professional development.
In summary, the Concierge role at FirstService Residential is ideal for individuals with a passion for hospitality, a strong work ethic, and the ability to manage diverse requests with discretion and efficiency. The position offers a rewarding career path within one of the foremost luxury residential service providers, where employees are empowered to make a significant impact on residents' daily lives through exemplary service and community engagement.
Job Requirements
- high school diploma or equivalency required
- degree in hospitality management or business administration preferred
- minimum of one year of high-end or luxury hospitality or property management experience preferred
- excellent verbal and written communication skills
- strong organizational skills
- ability to work independently with discretion and confidentiality
- computer proficiency including Microsoft Office
- ability to type at least 30 words per minute
- friendly and service-oriented attitude
- ability to manage multiple competing priorities
- strong work ethic
Job Qualifications
- high school diploma or equivalency
- degree in hospitality management or business administration strongly desired
- fluency in one or more foreign languages is a plus
- minimum of one year of high-end or luxury hospitality or property management experience preferred
- excellent verbal and written communication skills
- strong organizational skills with the ability to manage multiple priorities while remaining composed and professional
- friendly, courteous, service-oriented, and able to work with a variety of people while maintaining professional distance
- able to work independently with minimal supervision
- discretion and confidentiality
- team player with a strong work ethic
- proficiency in Microsoft Office and information system hardware/software
- ability to type a minimum of 30 words per minute
Job Duties
- demonstrates superior customer service at all times and a genuine desire to serve
- warmly greets and directs residents and guests arriving to or departing from the property
- maintains an active presence at the front desk
- monitors and announces visitors and controls access to the property
- reviews access control cameras frequently and reports any suspicious activity according to front desk procedures
- handles all concierge duties with enthusiasm including processing incoming mail and outgoing packages
- answering questions, making recommendations, and making arrangements on items such as transportation, restaurant reservations, personal shopping, health and beauty services, and cultural events
- travel and meeting planning
- delivering dry cleaning
- coordinating housekeeping or other community-specific services
- possesses an in-depth knowledge of the attractions, nightlife, and special services of the surrounding area in order to enhance a 5-star residential-living experience
- maintains familiarity of all community amenities and activities
- gives directions to amenities and events within the property
- adheres to all front desk procedures including reviewing and completing daily activity reports, completing incident reports for management, and responding to emergency situations
- adheres to company standards for resident and guest services
- undertakes administrative tasks related to the front desk and back-of-house operations as requested
- ensures that resident and guest concerns are resolved in a professional and timely manner
- reports to general manager and/or lead concierge any resident or guest dissatisfaction
- maintains a professional demeanor and polished appearance at all times
- assists in the training of concierge staff
- follows safety procedures and maintains a safe work environment
- performs other job-related duties as directed
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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