Concierge Level 8

Mandarin Oriental New York is a prestigious luxury hotel located in the heart of Manhattan, renowned for its sophisticated blend of modern design and stylish Oriental flair. As a flagship property of the Mandarin Oriental Hotel Group, known worldwide for luxury and exceptional service, the New York location offers 244 elegant guestrooms and suites, each boasting breathtaking views of Manhattan and Central Park. Guests at this five-star hotel enjoy a rich array of amenities including the MO Lounge, an all-day dining experience overlooking the stunning cityscape, a 14,500 square-foot spa that delivers supreme relaxation, and a cutting-edge fitness center complete with a 75-foot lap pool. The hotel also features expansive, premium event spaces including a 6,000 square-foot pillar-less ballroom with three walls of windows offering uninterrupted views of Central Park. With these luxurious offerings, the Mandarin Oriental New York consistently ranks among the most sought-after destinations in the city for discerning travelers seeking an unrivaled combination of elegance, comfort, and personalized service.

The role of Concierge at Mandarin Oriental New York is integral to maintaining the hotel’s reputation for world-class guest service. Reporting directly to the Chef Concierge, the Concierge serves as the quintessential ambassador for New York City and the hotel itself, providing guests with tailored, exceptional experiences. This full-time position demands a high level of professionalism, deep knowledge of the city, and a genuine passion for hospitality. The Concierge is responsible for anticipating and responding to a wide variety of guest needs, from arranging theatre tickets and dining reservations to offering expert guidance on the best attractions, restaurants, nightclubs, and events New York City has to offer. This hands-on role requires excellent communication skills, the ability to multitask, and a team-oriented approach to work. Flexibility in schedule and availability, including weekends and holidays, is essential to meet the dynamic demands of the hospitality industry.

Mandarin Oriental New York values continuous learning and development, promoting a culture of growth for all team members. Employees benefit from unique learning programs designed to support career advancement, as well as the MOstay program which allows staff members to enjoy complimentary or discounted stays at Mandarin Oriental properties worldwide. Comprehensive health, dental, and vision insurance packages, along with wellness initiatives, ensure that colleagues maintain a healthy work-life balance. Retirement plans are also provided, offering financial security for those who demonstrate long-term commitment to the company.

The Concierge role is compensated with an hourly wage ranging from $39.29 to $41.29, commensurate with experience, alongside a competitive benefits package. Candidates must possess at least two years of concierge experience within a New York City hotel environment, with a thorough knowledge of local entertainment, dining, and cultural venues. Strong presentation, organization, and time management skills are crucial, as is the ability to stand for extended periods during shifts. English communication skills, both written and verbal, must be excellent. Most importantly, the successful candidate must embody the Mandarin Oriental ethos of delivering impeccable, personalized service, creating memorable experiences for every guest, and exemplifying integrity and respect in all interactions. If you are passionate about luxury hospitality and ready to join a team that values excellence and teamwork, Mandarin Oriental New York invites you to apply and become a fan of the exceptional.