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Concierge- Ivy Park of Wellington

Job Overview

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Employment Type

Part-time
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Compensation

Hourly
Range $17.00 - $19.00
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Work Schedule

On-call
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Benefits

Medical insurance
Dental Insurance
Vision Insurance
vacation
personal day
sick pay
Holidays

Job Description

Ivy Park of Wellington is a premier senior living community located on a beautifully landscaped campus, managed by Oakmont Management Group. Oakmont Management Group is a well-respected leader in the senior living industry based in Irvine, California, with a portfolio that includes both Oakmont Senior Living and Ivy Living brands. They serve thousands of seniors across California, Nevada, and Hawaii. At Ivy Park of Wellington, the focus is on delivering exceptional quality, comfort, and care combined with five-star services and amenities designed to promote a rewarding and independent lifestyle for residents. The community emphasizes individualized comprehensive support that fosters continuing independence and meaningful lifestyles. This environment is enriched by strong and authentic relationships among residents, families, and team members, built on values such as authenticity, teamwork, compassion, commitment, and resilience.

The Concierge role at Ivy Park of Wellington is a crucial position that embodies the company's mission and values. This part-time role, with shifts varying and on-call responsibilities, offers pay ranging between $17.00 and $19.00 per hour. The Concierge serves as the first point of contact for visitors and residents, ensuring that everyone receives exceptional customer service. Responsibilities include greeting visitors, fulfilling resident requests, arranging tours, managing incoming and outgoing communications, and supporting administrative tasks. The position requires exceptional interpersonal skills and the ability to interact professionally with a diverse group of people including residents, families, and staff.

This role is ideal for individuals passionate about working in a hospitality-like environment within a senior living community. It requires a friendly demeanor, attention to detail, and the capacity to manage multiple tasks efficiently. The Concierge also plays an important role in maintaining a safe and secure environment while encouraging teamwork and cooperative interactions across departments. Opportunities for career growth, relocation, and travel are available within Oakmont Management Group's wide network of communities across several states, making this an appealing position for those seeking advancement in the senior living industry. In addition to a competitive wage, benefits such as medical, dental, and vision insurance, paid time off, bonus opportunities, and retirement savings plans with company match are offered to eligible team members, enhancing the overall value of this rewarding position.

Job Requirements

  • Must be at least 18 years of age
  • high school diploma or equivalent
  • two (2) years of experience in a hospitality setting or prior senior living community preferred
  • proficient in MS Office programs
  • excellent customer service skills
  • strong written and verbal communication skills
  • pass a criminal background check
  • pass health screening tests including physical and TB tests
  • comply with all health and safety guidelines related to COVID-19 including vaccinations and PPE

Job Qualifications

  • Must be at least 18 years of age
  • high school diploma or equivalent
  • prefer two (2) years of experience in a hospitality setting or prior senior living community
  • excellent customer service skills
  • able to operate a personal computer and be proficient in MS Office programs (Word, Excel, etc.)
  • possess written and verbal skills to interact and communicate effectively with employees, supervisors, physicians, healthcare professionals, residents, and their families
  • must pass a criminal background check and health screening tests, including physical and TB tests
  • willing to comply with health and safety protocols including COVID-19 vaccinations, screening, and PPE requirements

Job Duties

  • Provide all residents, guests, and visitors with exceptional customer service
  • answer telephones, record, and/or direct calls to appropriate individuals in a timely, clear, concise, and professional manner
  • monitor the Emergency Alert System and immediately respond to every call
  • effectively manage business center and process incoming and outgoing mail
  • maintain a safe and secure environment for all staff, residents, and guests, following established safety standards
  • encourage teamwork through cooperative interactions with co-workers and other departments

Job Criteria

Experience

No experience required


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