Concierge (Full-Time, 7am-3pm)

Richmond, VA, USA|

Job Overview

Compensation

Hourly

Range $18.00 - $19.00

Benefits

competitive wage

Excellent Benefits Package

Career advancement opportunities

supportive work environment

Paid Time Off

Health Insurance

flexible schedules

Job Description

QSL Management is a rapidly expanding senior living company dedicated to providing seniors with luxurious, comfortable, resort-style homes that promote wellness, security, longevity, family, joy, and self-worth. The company is committed to fostering an environment where team members can grow, thrive, and take pride in serving others. At the core of QSL Management are values such as Excellence, Compassion, Respect, Leadership, Integrity, Safety, and Joy, which every team member is expected to embody in their daily work. Known for its supportive work culture and competitive compensation, QSL Management offers ample opportunities for career advancement within the senior living industry. Their senior living communities are designed to create joyful, engaging, and secure environments where residents feel valued and cared for.

The role of Concierge at The Barclay at Tuckahoe is a vital position focused on delivering exceptional hospitality and service to residents, their families, guests, and employees. As the first point of contact, the concierge represents the face of the community, creating memorable first impressions while ensuring that the lobby and reception areas are welcoming and organized. This position combines front desk responsibilities such as answering phones courteously, directing visitors appropriately, and maintaining security protocols with active participation in community engagement activities like assisting with events and weekend or evening programs. The concierge plays a key role in promoting a team environment and supporting various office tasks as needed. Candidates should demonstrate professionalism, excellent communication skills, attention to detail, and the ability to multitask in a busy, dynamic atmosphere. This full-time position offers a competitive wage paired with an excellent benefits package, creating a rewarding and engaging workplace where employees can make a meaningful difference in the lives of older adults.

Job Requirements

Must have a caring heart willing to serve others
high school diploma or GED
two years general office experience including reception experience
experience working with the older adult population preferred
professional and polished with proper grammar skills and pleasant voice tone
excellent interpersonal, organizational, time management and oral/written communication skills
ability to work in team environment
must be attentive to details able to multi-task and work with multiple interruptions
basic knowledge with Microsoft Word preferred
basic knowledge with Microsoft Excel preferred
ability to work flexible schedules in a 24-hour operation including weekends and holidays as requested

Job Qualifications

High school diploma or GED
two years general office experience including reception experience
experience working with older adults preferred
professional and polished with proper grammar and pleasant voice tone
excellent interpersonal, organizational, time management and oral/written communication skills
ability to work in a team environment
attentive to detail and able to multi-task
basic knowledge of Microsoft Word preferred
basic knowledge of Microsoft Excel preferred
ability to work flexible schedules including weekends and holidays

Job Duties

Offer high level hospitality to all residents, guests and employees
fulfill front desk responsibilities including answering phones courteously and directing visitors appropriately
ensure lobby and front porch area is clean and free of trash
assist with activities conducted in the lobby near phone and front door
lead weekend and evening activities during less busy times
assist with other general office tasks upon request