Concierge - Full Time

Wellmore of Lexington is a distinguished luxury senior living community renowned for its compassionate and resident-focused approach to care. Recognized as a Great Place to Work, Wellmore of Lexington places people at the core of its mission, emphasizing respect, compassion, and the dedication to enriching the lives of seniors and team members alike. The company fosters a culture of teamwork, growth, and genuine support, creating an environment where residents feel valued and cared for, and employees thrive in a positive, supportive workplace. The community's commitment to quality senior living sets it apart as a leader in the industry, offering residents a vibrant and engaging lifestyle enhanced by a comprehensive range of services and amenities tailored to their needs and preferences.

The Concierge / Receptionist role at Wellmore of Lexington is a pivotal position often regarded as the "Director of First Impressions" for the community. This role serves as the primary point of contact for prospects, guests, family members, and residents, playing a critical part in shaping their experience and perception of the community. The position is responsible for managing incoming sales calls, conducting tours, welcoming walk-in visitors, and providing administrative support across various departments. The Concierge embodies professionalism, warmth, and attentiveness, ensuring every interaction is meaningful and that visitors feel genuinely welcomed.

This position requires a candidate who thrives in a dynamic, team-oriented environment and possesses exceptional communication and organizational skills. Strong computer proficiency, especially with Microsoft Office, is essential to efficiently handle daily tasks such as call management, scheduling, mail handling, and coordination of community events. The role also demands confidentiality and discretion in handling sensitive health information in compliance with HIPAA standards.

Additionally, the Concierge supports community sales efforts by engaging with potential residents and their families, promoting programs and events, and assisting with registrations. Security is a vital component of the role, requiring vigilance in monitoring building systems and emergency protocols. The successful candidate will demonstrate initiative, adaptability, and a strong commitment to the company’s guiding principles: People First, serving members with dedication, and responsibility.

Candidates should expect a physically active role that includes periods of standing, walking, and occasional lifting up to 25 lbs. The work environment is moderate in noise and requires regular computer use. While travel is rarely required, occasional travel for training or company events may be expected.

Joining the well-respected team at Wellmore of Lexington means becoming part of a community that values its employees and residents alike, offering a rewarding career path in the senior living industry. If you are motivated by making a difference in the lives of seniors and want to work for an employer who values your contributions and offers meaningful growth opportunities, this Concierge / Receptionist role offers a compelling opportunity.