Concierge - Cliff Lodge - Snowbird

Snowbird is a premier mountain resort located in the heart of the stunning Wasatch Mountain Range. Renowned for its breathtaking views and remarkable terrain, Snowbird is more than just a destination for adventure seekers; it is a community of dedicated employees who share a deep passion for the mountains and the outdoor lifestyle. As a unique resort operating distinct summer and winter seasons, Snowbird offers a variety of employment opportunities including full-time, part-time, and seasonal positions. This dynamic environment fosters a workplace culture that is both challenging and rewarding, ideal for individuals seeking to combine their love for the outdoors with professional growth.

The Concierge/Guest Services role at Snowbird’s Cliff Lodge is a year-round, part-time position designed for those who excel in customer service and enjoy being a vital part of a guest’s experience. The position is hourly and requires availability that includes a mix of shifts from 7 am to 3 pm and 1 pm to 9 pm, covering all days of the week including weekends and holidays. This scheduling flexibility is crucial in responding to the varying business needs of the resort.

As a Concierge/Guest Services team member, you will be the welcoming face of the resort, greeting owners and guests with warmth and professionalism. Your responsibilities will encompass a wide range of guest support tasks such as answering questions, facilitating communications by relaying telephone calls, making reservations for dining and transportation, and providing insightful information about the resort and its surroundings. The role demands exceptional interpersonal skills, a friendly and accommodating disposition, and the ability to maintain composure and patience in high-pressure situations commonly encountered in a hospitality environment.

Employees in this role must demonstrate a commitment to maintaining the highest standards of quality and cleanliness throughout the hotel. Besides direct guest interactions, you will perform essential administrative duties including copying and faxing documents, requiring accuracy and attention to detail. Technological competence is also important, as the position involves computer use and typing skills, with a minimum requirement of 40 words per minute typing speed.

The working environment at Snowbird is comfortable yet demanding, characterized by routine tasks interspersed with frequent interruptions. Physical stamina is necessary to meet the demands of the job; you will be expected to stand for extended periods, lift up to 25 pounds frequently, and travel between various locations within the resort. Occasionally, overnight stays may be required due to road closures or adverse weather conditions that are part of working in a mountainous region.

Choosing a career with Snowbird means joining a supportive community that values diversity, respect, and inclusivity. Snowbird is proud to be an equal opportunity employer, actively promoting diversity in thought, background, race, sexual orientation, gender, and belief. The resort also emphasizes the importance of professional behavior, requiring new hires to pass a background check and comply with appearance, conduct, and substance policies.

Employees enjoy numerous benefits including ski passes, complimentary tickets, and discounts on dining, retail, lodging, and daycare services. Additionally, convenient transportation options such as UTA buses, ride-share vans, and employee shuttles make commuting stress-free. If you have a positive attitude, great customer service skills, and a passion for the outdoors, this part-time Concierge/Guest Services position at Snowbird offers an exciting opportunity to work in an inspiring mountain setting with a dynamic team.