Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $18.00
Work Schedule
Standard Hours
Benefits
career growth
Learning and development
recognition programs
Medical
Dental
Vision
Paid Time Off
Job Description
SPS is a globally recognized outsourcing solutions provider, harnessing the power of Intelligent Automation, including Artificial Intelligence and Robotic Process Automation, to serve clients in over 22 countries. In North America, SPS specializes in services such as Mailroom Management, both physical and digital, as well as Office Services encompassing Reception, Lobby Concierge, and Conference Room Management. They also offer specialized Document Processing Services that leverage cutting-edge technology. The company caters to a broad range of industries including banking, insurance, legal, higher education, advertising, and other professional sectors, working with numerous Fortune 500 companies. SPS is dedicated to delivering top-tier outsourcing experiences and providing enriching career development opportunities to its employees across North America and globally. The organization values diversity, equity, and inclusion, promoting a workplace culture that embraces the unique backgrounds and perspectives of all its employees. SPS offers competitive benefits and ongoing training programs to nurture employee growth and career progression, making it a highly sought-after employer.
The Concierge Associate role at SPS is a pivotal frontline position, serving as the first point of contact for colleagues and guests at various client sites. This role acts as the "face" of the client by delivering an exceptional welcoming experience that is engaging, friendly, and professional. The Concierge Associate ensures every interaction is memorable and personalized, consistently striving to provide an elevated, best-in-class service experience. This role requires someone who can maintain a professional image of the company while offering prompt and courteous assistance, making guests and colleagues feel valued and cared for. The Concierge Associate uses innovative technology to facilitate smooth visitor registration, meeting bookings, guest arrivals, and other needs throughout the day. Strong interpersonal skills are essential since building lasting relationships through proactive and personalized service is a key component of the role. The position also demands a high level of organization, the ability to multitask efficiently, and problem-solving skills to anticipate and meet the needs of guests and colleagues effectively. By working closely with the Workplace Experience team and other service groups, this role contributes to a cohesive and collaborative service environment. Overall, the Concierge Associate plays an integral part in enhancing the client and employee experience, ensuring satisfaction through exceptional service delivery and attention to detail. This position is ideal for individuals who are personable, proactive, and enjoy working in dynamic reception and client-facing settings, offering a pathway for career growth and skill development within SPS's expansive service portfolio.
The Concierge Associate role at SPS is a pivotal frontline position, serving as the first point of contact for colleagues and guests at various client sites. This role acts as the "face" of the client by delivering an exceptional welcoming experience that is engaging, friendly, and professional. The Concierge Associate ensures every interaction is memorable and personalized, consistently striving to provide an elevated, best-in-class service experience. This role requires someone who can maintain a professional image of the company while offering prompt and courteous assistance, making guests and colleagues feel valued and cared for. The Concierge Associate uses innovative technology to facilitate smooth visitor registration, meeting bookings, guest arrivals, and other needs throughout the day. Strong interpersonal skills are essential since building lasting relationships through proactive and personalized service is a key component of the role. The position also demands a high level of organization, the ability to multitask efficiently, and problem-solving skills to anticipate and meet the needs of guests and colleagues effectively. By working closely with the Workplace Experience team and other service groups, this role contributes to a cohesive and collaborative service environment. Overall, the Concierge Associate plays an integral part in enhancing the client and employee experience, ensuring satisfaction through exceptional service delivery and attention to detail. This position is ideal for individuals who are personable, proactive, and enjoy working in dynamic reception and client-facing settings, offering a pathway for career growth and skill development within SPS's expansive service portfolio.
Job Requirements
- high school diploma or equivalent required
- 1-2+ years prior work experience preferred
- ability to work assigned work hours determined by manager
- excellent organizational and time management skills
- analytical abilities and aptitude in problem-solving
- superb written and verbal communication skills
- current knowledge or ability to learn computer-based systems required for functions of position
- required to maintain an overall professional appearance and attitude
- adhere to all policies and procedures required
Job Qualifications
- high school diploma or equivalent required
- 1-2+ years prior work experience preferred
- ability to work assigned work hours determined by manager
- excellent organizational and time management skills
- analytical abilities and aptitude in problem-solving
- superb written and verbal communication skills
- current knowledge or ability to learn computer-based systems required for functions of position
- required to maintain an overall professional appearance and attitude
- adhere to all policies and procedures required
Job Duties
- provides a gracious arrival experience for all colleagues and guests, ensuring they feel welcome, and their needs are taken care of in a friendly and professional manner at all times
- delivers world-class experiences that will leave a lasting, positive first impression
- caters for the needs of colleagues and visitors while demonstrating genuine care
- ensures a seamless experience through the use of technology to support visitor registration, meeting room bookings, guest arrival, special requests and any other needs a colleague may have throughout their day
- develops relationships through personalized encounters and proactive assistance
- advises colleagues and guests by maintaining employee and department directories, giving instructions and making warm connections
- maintains safe and clean reception area by complying with procedures, rules and regulations
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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