Concierge Associate

SPS is an award-winning employer of choice, specializing in outsourcing solutions that harness Intelligent Automation technologies such as Artificial Intelligence and Robotic Process Automation. Operating in more than 22 countries, SPS offers innovative services including Mailroom Management (both physical and digital), Office Services like Reception, Lobby Concierge, and Conference Room Management, as well as Document Processing Services with cutting-edge technology. With a client base that spans banking, insurance, legal, higher education, advertising, and other professional services, including many Fortune 500 companies, SPS has established itself as a trusted leader in the outsourcing industry.

SPS is dedicated to providing a high-caliber outsourcing experience to its clients while offering exciting career growth opportunities to its employees across North America and globally. The organization fosters professional development through competitive benefits and comprehensive training programs designed to build rewarding careers. Embracing diversity and inclusion, SPS promotes a culture of fairness, equity, and access for all employees and applicants, ensuring equal employment opportunities regardless of race, color, religion, sex, sexual and reproductive health choices, national origin, age, disability, genetics, military status, gender identity or expression, sexual orientation, or any other status protected by law.

As a Concierge Associate at SPS, you will embody the first impression of the workplace and set the standard for exceptional service. This full-time role operating Monday through Friday, 8:00 AM to 5:00 PM, revolves around creating meaningful experiences by delivering a warm, polished, and personalized encounter for every guest, client, and colleague. From greeting visitors with professionalism and friendliness to managing visitor registration and meeting coordination, you play a pivotal role in setting the tone for seamless and memorable interactions.

Your responsibilities extend beyond reception duties to maintaining a clean, organized, and welcoming environment throughout common areas. You will anticipate needs, accommodate special requests with personalized service, and conduct regular floor walks to ensure spaces are fully stocked and presentable. Collaborating with internal teams, you will ensure smooth service delivery and support workplace requests by efficiently managing workplace technology for meeting room bookings and guest services.

This position allows you to enhance the overall workplace experience by tracking guest preferences and creating thoughtful, intentional interactions that resonate with clients and employees alike. It requires strong communication and interpersonal skills, a passion for hospitality, and the ability to multitask and stay organized under fast-paced conditions. Your confident and composed demeanor, combined with proficiency in Microsoft Office and workplace technologies, will facilitate your success both independently and as part of a team.

At SPS, we offer more than just a job; we provide a pathway to career advancement with opportunities to develop new skills and explore various roles. Our culture encourages continuous learning and recognizes talent through diverse programs designed to support employees at all levels. Our benefits package includes medical, dental, vision, health and dependent care flexible spending accounts, commuter transit and parking, supplemental life and accident insurance, critical illness and hospital indemnity coverage, legal assistance, identity theft protection, pet discounts and insurance, group home and auto insurance, employee assistance programs, short-term disability, life insurance, education discounts, 401k with matching, entertainment discounts, and paid time off. We invite you to join our inclusive and vibrant team where your contributions truly matter and every interaction creates lasting impressions.