Concierge Associate

OYESPA is a distinguished Aveda lifestyle salon and spa, recognized as the premier wellness retreat and day spa location in Inver Grove Heights, Minnesota. As an integral part of the Aveda brand, which is globally known for its high-performance, plant-based hair and skin care products, OYESPA embraces a philosophy centered around natural beauty and holistic well-being. The salon and spa enjoys a stellar reputation among its clientele, benefiting from Aveda's widespread trust among millions of guests and thousands of artists and salons worldwide. This environment makes OYESPA a vibrant and nurturing place for both guests seeking rejuvenation and professionals pursuing a fulfilling career in the beauty and wellness industry.

OYESPA is currently inviting applicants for the role of Guest Services member (Concierge) to join their dynamic team either on a part-time or full-time basis. This position offers opportunities that extend beyond typical roles with access to ongoing education supported by a comprehensive benefits package. The team existing within OYESPA is known for its passion, talent, and dedication, making it a supportive environment for career growth and personal development.

In the role of Guest Services member, candidates will be entrusted with delivering exceptional customer experiences that consistently exceed guests' expectations. This is a multifaceted role requiring attentiveness, motivation, and a strong work ethic. The successful candidate will undergo thorough training covering all aspects necessary to achieve success and satisfaction in the position. Responsibilities encompass a variety of service and operational tasks such as warmly welcoming guests, managing phone communications, and booking appointments efficiently. Guest comfort is prioritized through making and serving beverages such as tea, coffee, and smoothies, as well as providing snacks to both guests and staff.

Beyond direct guest interaction, the role also supports managerial and service personnel in enhancing the overall guest experience and maintaining the pristine condition of the spa. Duties include organizing retail and service areas and rooms, handling laundry duties, and ensuring cleanliness through dusting, wiping surfaces, and cleaning doors and windows. Compliance with company safety and security policies is crucial, including prompt reporting of accidents, injuries, and unsafe conditions to management. Maintaining cleanliness and hygiene standards in public areas is critical to upholding the luxurious ambiance that OYESPA is known for. The position is rounded out with other responsibilities that support the primary mission of delivering unparalleled guest services.

This position is ideally suited for individuals who are enthusiastic about hospitality and wellness, who enjoy working in a team environment, and who are eager to continuously learn and grow. Experience in hospitality and guest services is valued, and a background or interest in cosmetology is highly preferred. OYESPA fosters an inclusive and inspiring workspace where employees are encouraged to develop their skills, contribute their talents, and thrive professionally while contributing to the premier wellness experience of the spa's clientele.