Concierge As-Needed Position

Broomfield, CO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.21 - $19.01

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

retirement savings plan

Employee assistance program

Paid Time Off

Sick Time

Holiday pay

Tuition Reimbursement

myFlexPay

Job Description

Sunrise Senior Living is a premier provider of senior living services, dedicated to enhancing the lives of older adults through compassionate care and vibrant community living. This company is a respected leader in the senior living industry, recognized for its commitment to creating a welcoming, safe, and enriching environment for residents. Sunrise Senior Living has been acknowledged multiple times as a Great Place to Work by Activated Insights, an honor it has received nine times, which highlights the nurturing workplace culture and commitment to employee satisfaction. The organization prioritizes the sacred value of human life, focusing on empowering residents to live longer, healthier, and happier lives by fostering meaningful connections among residents, their families, and team members. Joining Sunrise Senior Living means becoming part of a passionate team that values togetherness, growth, and making a positive impact in the community.

The role of Concierge at Sunrise Senior Living is essential as it forms the very first impression many visitors, potential residents, and their families receive when they enter the community. The Concierge serves as a friendly, knowledgeable, and organized point of contact who oversees the community entry area and ensures a warm welcome to all guests. This role involves managing incoming calls, handling appointment scheduling, supporting marketing initiatives, and assisting with administrative tasks. Additionally, the Concierge helps foster a pleasant and safe environment by monitoring the Bistro area and complying with community safety protocols. The position requires strong customer service skills, attention to detail, multi-tasking abilities, and proficiency with computer applications including Microsoft Office and Sunrise-specific software. This role also supports recruitment activities by capturing candidate information and aiding the hiring process. Employment with Sunrise Senior Living is typically full-time with competitive compensation tailored to geographic location, experience, and qualifications. The position offers numerous benefits, including health coverage, retirement plans, and paid time off. Overall, the Concierge plays a vital role in enhancing the overall resident and guest experience, supporting community operations, and contributing to the organization’s mission of serving older adults and their families with respect and dignity.

Job Requirements

High school degree or GED
Proven customer service experience
Proficiency with Microsoft Office and Sunrise applications
Ability to handle multiple priorities
Strong communication skills
Good organizational and time management skills
Familiarity with safety and risk management protocols
Commitment to team goals and service principles
Completion of required training and compliance with state/provincial regulations
Successful completion of pre-employment screenings and health evaluations
COVID-19 and Influenza vaccination if mandated by law.

Job Qualifications

High School degree or GED
Proven customer service experience and skills
Proficiency in computer skills, including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
Ability to learn new applications
Strong communication skills, written and verbal
Good organizational, time management, and follow-through skills
Accurate record-keeping skills
Good judgment, problem-solving, and decision-making skills.

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in Sunrise careers and direct them to apply online or capture their information for recruitment
Answer incoming telephone and resident calls promptly with appropriate greeting and identification
Take complete messages and communicate them to intended recipients
Provide community overviews to callers and forward calls appropriately
Manage appointments for residents and family members such as hairdresser or transportation
Send get well, sympathy cards and order Memory Flowers as required
Order flowers and name plates for new residents prior to move-in and guest meals for move-in day
Create and maintain marketing and move-in packet inventory
Support the Director of Sales with initial inquiry calls and lead tracking database entry
Keep desk and entry area neat and organized
Monitor Bistro area for cleanliness and refreshments
Maintain music and ensure coverage of front desk duties
Partner with community team to ensure compliance with health and safety regulations
Practice safety procedures and maintain emergency rosters and high-risk elopement lists
Respond to emergencies per policy
Maintain sign-in/sign-out logs for guests and residents
Update daily resident phone lists, move-in/out registers, and guest logs
Prepare and process meal tickets and tally sheets
Organize and distribute mail and newspapers
Post daily menu on the menu board
Assist with recruitment data entry and general administrative duties
Monitor and order office supplies
Track and disperse team member paychecks
Participate in team meetings and training
Demonstrate commitment to service and team goals
Perform other duties as assigned.