Concierge

NYC, NY, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Exact $26.45

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Employee assistance program

Job Description

CBRE is a global leader in commercial real estate services and investment, known for helping businesses and people thrive through innovative solutions and a collaborative culture. With a legacy built on respect, integrity, service, and excellence, CBRE stands as a dynamic problem solver in the industry, valuing diverse perspectives and skillsets among its workforce. This enables the company to create significant impact for clients worldwide. CBRE's commitment to fostering an inclusive environment ensures that everyone feels they belong and every employee has the opportunity to realize their full potential. The company emphasizes its dedication to equal employment opportunities and accommodations,... Show More

Job Requirements

High school diploma or GED
2+ years of job-related experience
experience in luxury retail preferred
in-depth understanding of a range of processes, procedures, systems, and concepts within own job function
expert knowledge of Microsoft Office products
excellent organizational skills with a master-level inquisitive mindset

Job Qualifications

High school diploma or GED
2+ years of job-related experience
experience in luxury retail preferred
in-depth understanding of a range of processes, procedures, systems, and concepts within own job function
expert knowledge of Microsoft Office products including Word, Excel, Outlook
excellent organizational skills with a master-level inquisitive mindset

Job Duties

Act as the face of hospitality for the complex, representing the CBRE and client brand by delivering world-class customer service
proactively greet tenants and visitors with friendly and welcoming demeanor
provide wayfinding assistance, information and other applicable services to tenants/visitors throughout the property
provide support for leasing tours for prospective office and retail tenants including coordination of access, F&B and gifting, establishing a tour path, and maintaining up-to-date knowledge of complex services, events and initiatives
support Property Management in driving onboarding programs for incoming tenants including providing orientation tours and welcome gifts, and coordinating welcome signage
maintain retail discount program for tenants available through various digital platforms, including ensuring discounts are still active and updating with seasonal changes
support gift card sales for the precinct including processing transactions
record, log and respond to requests for information and services through various digital platforms
acknowledge inquiries or complaints from clients, co-workers, and supervisors and offer solutions in a professional manner committed to customer service
coordinate with administrative assistants to provide VIP arrival services for select guests including greeting at point of arrival, expedited security experience, arrival beverage service and other support services as directed
arrange and confirm recreational, dining, and business activities on behalf of the requestor responding to requests in a timely manner
contribute to monthly data tracking and assist in preparing monthly reporting for clients
follow property-specific security and emergency procedures and notify appropriate parties to ensure the safety of all individuals in the building
ensure personal and team outcomes have a positive impact on customer objectives
lead by example and model behaviors that are consistent with CBRE RISE values, guide team through the application of basic knowledge of practices and procedures, and work to build consensus

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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