Concierge

Napa, CA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $18.75 - $19.25

Work Schedule

Day Shifts

Benefits

Medical

Dental

Vision

401K Matching

Childcare assistance

eldercare assistance

flexible spending accounts

education loan assistance

scholarships

Team member discounts

Health and wellness resources

Job Description

MBK Senior Living is a renowned leader in the senior living industry, committed to fostering an environment where residents and team members alike feel valued, supported, and empowered. With over 30 years of experience, MBK owns and operates 35 communities across the Western United States, offering Independent Living, Assisted Living, and Memory Care services. The company’s dedication to high standards and quality service is encapsulated in the Japanese concept of Yoi Shigoto, meaning 'good, quality work.' This philosophy guides every aspect of MBK’s operations to ensure exceptional care, service, and community engagement. Recognized as one of the Top 50 "Best Workplaces in Aging Services" by Fortune magazine and certified as a "Great Place to Work" since 2017, MBK Senior Living prides itself on nurturing a positive work environment where team members can thrive alongside residents. The company’s culture is built on principles of trust, respect, teamwork, and personal and professional growth, all designed to deliver exceptional experiences and meaningful connections. MBK Senior Living is an equal opportunity employer, dedicated to diversity and inclusion in the workforce and providing reasonable accommodations to qualifying individuals. Employment at MBK is accompanied by competitive pay, flexible schedules, comprehensive benefits, and opportunities for ongoing education and career development.

The Concierge role at MBK Senior Living is an essential frontline position that ensures every resident, visitor, family member, and professional receives a warm welcome and outstanding service experience. In this part-time role, scheduled for Monday and Tuesday from 8:30 am to 5:00 pm with a pay rate between $18.75 and $19.25 per hour, the Concierge serves as the community's primary point of contact. This position plays a critical role in shaping first impressions, facilitating effective communication, and supporting the community's daily operations. Responsibilities include warmly greeting all visitors, managing incoming calls, coordinating tours and inquiries, responding to resident and family requests, and maintaining a safe, organized environment. The Concierge must be friendly, professional, adaptable, and capable of managing multiple priorities in a dynamic, hospitality-driven environment. This role is ideal for individuals who are passionate about helping others and committed to upholding MBK’s core values of service excellence and compassionate care. The position offers the chance to impact lives meaningfully and be part of a team dedicated to enriching experiences and building lasting relationships in a community-focused setting.

Job Requirements

Must be at least 18 years of age
Must complete required background clearance, health screening, and provide negative TB test results within 7 days of employment
Ability to deal tactfully and professionally with personnel, residents, family members, and guests
Ability to make sound, independent decisions and manage stressful or emergency situations
Ability to maintain composure and professionalism in a busy, dynamic environment
Must possess strong organizational skills
Comfortable working with basic computer and phone systems
Ability to lift and carry up to 50 pounds, push up to 250 pounds, and assist in physical movement of residents
Mobility to perform physical requirements including walking, bending, kneeling, squatting, pulling, lifting overhead, and repetitive motion

Job Qualifications

High school diploma or equivalent
Previous experience in customer service, hospitality, or front-desk roles preferred
Exceptional interpersonal and communication skills
Ability to speak, write, and read English proficiently
Positive, polished, and professional demeanor
Strong organizational skills and multitasking abilities
Comfortable with basic computer systems, phone systems, and office equipment
Ability to manage stressful or emergency situations calmly
Passion for helping others and delivering excellent service

Job Duties

Greet residents, families, visitors, and prospects with a friendly, professional demeanor
Support sales by directing inquiries, welcoming tours, and creating a positive experience
Answer and direct incoming calls promptly and courteously
Respond to questions and requests from residents and families, coordinating with other departments as needed
Maintain knowledge of daily activities, events, and resident services to share information proactively
Assist with administrative tasks including logging messages, distributing mail and packages, and maintaining a welcoming reception area
Maintain a safe and secure environment for staff, residents, and guests
Understand and comply with federal, state, and local regulations and company policies
Promote teamwork and open communication in alignment with MBK principles
Perform other duties and special projects as assigned by leadership