Concierge

Parma, OH, USA|Onsite

Job Overview

Compensation

Hourly

Range $15.00 - $19.25

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Professional Development

Disability insurance

Life insurance

Job Description

Vocon is a distinguished interdisciplinary design firm celebrated for merging diverse backgrounds, personalities, and passions to create compelling narratives through design. With a core team comprising thinkers, makers, and doers, Vocon focuses on collaboration at every stage of the creative process to deliver innovative solutions that inspire and engage. Known for building strong, lasting relationships, the company believes in pushing boundaries and exploring new ideas to model outcomes they aspire to achieve. Situated within a dynamic and creative office environment, Vocon has fostered a culture where every project is an opportunity to improve life, reflecting its core philosophy that impactful design can truly make a difference. As a firm, it values a unified voice and celebrates diversity, creating an atmosphere that allows every team member to contribute purposefully to the collective success.

The Concierge role at Vocon is pivotal in maintaining the firm's commitment to "White Glove Service," acting as the first impression for all visitors and providing comprehensive internal and external support. This full-time, onsite position resides in their Cleveland office and reports directly to the Office Manager. The Concierge embodies Vocon's reputation for professional hospitality, ensuring that clients, candidates, and guests experience a welcoming and organized environment. Tasked with managing the front desk and communal office areas, the Concierge must excel in a fast-paced, proactive work setting, demonstrating exceptional interpersonal and organizational abilities. Responsibilities extend beyond traditional visitor reception to include critical office support functions such as coordinating meetings, managing office supply inventory, resolving minor equipment issues, and maintaining vendor relationships. This role requires the ability to handle multiple priorities effectively, maintain confidentiality and professionalism, and adapt to flexible work schedules as business needs dictate.

In this role, the Concierge serves as the communication hub within the office, receiving and directing calls, scheduling meetings with equipment and catering arrangements, and assuring the upkeep and readiness of the lobby and conference spaces. A critical aspect of this role is understanding the overall business operations and the interdepartmental dynamics to problem-solve day-to-day challenges and support the team effectively. Candidates excelling in this position will display strong written and verbal communication skills, critical thinking capabilities, and a positive, helpful attitude even under pressure. Vocon offers a vibrant, engaging workspace where the Concierge will be an essential contributor to the firm’s mission to tell stories through design and support a collaborative, innovative work culture.

Job Requirements

High school diploma or GED required
Associate degree preferred
Previous front desk, concierge, customer service or hospitality experience preferred
Minimum of one year of related experience in administrative or customer service roles
Ability to be onsite Monday through Friday during core business hours 8:30 a.m. to 5:30 p.m.
Ability to be on feet for extended periods
Strong communication skills
Basic knowledge of financial terms and principles
Proficient in Microsoft Office Suite including Outlook, Word, Excel
Ability to maintain a high degree of confidentiality
Ability to maintain a cooperative and helpful demeanor while managing competing priorities
Ability to work flexible work schedules as needed

Job Qualifications

High school diploma or GED required
Associate degree preferred
Previous front desk, concierge, customer service or other hospitality experience preferred
Minimum of one year of related experience such as administrative, concierge or customer service roles
Proficient with Microsoft Office Suite including Outlook, Word, Excel
Strong communication skills both written and verbal
Ability to maintain confidentiality and professionalism
Ability to work flexible schedules based on business needs
Ability to maintain a positive and helpful attitude under challenging circumstances

Job Duties

Receive and direct visitors and incoming calls to the appropriate team members while presenting a professional and welcoming first contact
Maintain the appearance of the lobby, conference rooms and office common areas assuring they stay organized and client-ready at all times
Address office maintenance issues by escalating to appropriate point of contact
Schedule and help coordinate meetings within the office including reserving rooms, arranging equipment needs and catering requests
Ensure proper coding of invoices for catering services or other goods for expense tracking purposes
Provide back-up support to the Office Services Team in general administrative duties such as running errands, distributing and tracking packages, preparing labels, posting mail and arranging messenger services as needed
Monitor and order office supplies and other common use items for the office as needed
Oversee the maintenance of equipment including copiers, phone systems and printers, resolve minor equipment problems independently
Oversee the maintenance of off-site storage records and provide guidance on proper document retention policies and procedures
Maintain relationships with vendors who provide services and goods to the office
Assist in the completion of the office Business Continuity plan
Participate as needed in other special projects and general office duties as assigned
Responsible for understanding the business, the departments within the business, general client concepts, and how the business works together to problem solve day-to-day requests and issues