Concierge

Parma, OH, USA|Onsite

Job Overview

Compensation

Hourly

Range $15.00 - $19.25

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

flexible schedule

Professional Development

wellness programs

Job Description

Vocon is a dynamic and innovative interdisciplinary design firm that believes in the power of design to improve lives and create meaningful experiences. Founded on the principles of collaboration, creativity, and pushing boundaries, Vocon combines diverse backgrounds, personalities, and passions to form a cohesive team dedicated to telling compelling stories through design. Their work spans various sectors, focusing on thoughtful design solutions that resonate with clients and end-users alike. Vocon prides itself on fostering a workplace culture that values inclusivity, innovation, and a shared passion for excellence.

The Concierge role at Vocon is an integral position that embodies the firm's commitment to hospitality and professionalism. This full-time, non-exempt position is based in the Cleveland office and involves being the welcoming face and first point of contact for all visitors, clients, and candidates. As the Concierge, you will uphold Vocon's "White Glove Service" standard, ensuring that every guest's experience is positive and memorable. You will be responsible for managing the front desk, maintaining common and community areas, and providing seamless daily operational support in a fast-paced, creative office environment.

Working closely with the Office Manager, the Concierge will coordinate meetings, oversee office supplies and maintenance, and support critical business continuity projects. This role requires excellent interpersonal skills, high energy, and the ability to multitask effectively while maintaining a professional and friendly demeanor. The Concierge must be comfortable standing for long periods and adept at problem-solving to handle challenges that arise promptly. This position offers a unique opportunity to be part of a vibrant design community that values teamwork and continuous improvement, contributing to the firm's mission of delivering extraordinary design experiences through excellent client service.

Job Requirements

High school diploma or GED required
Associate degree preferred
Previous front desk concierge customer service or hospitality experience preferred
Minimum of one year of related experience such as administrative concierge or customer service roles
Ability to work onsite Monday through Friday during core business hours 8:30 a.m. to 5:30 p.m.
Ability to be on feet for extended periods of time
Strong written and verbal communication skills
Ability to maintain confidentiality and professionalism
Ability to multitask in a fast-paced environment
Proficient with Microsoft Office Suite including Outlook Word and Excel

Job Qualifications

High school diploma or GED required associate degree preferred
Previous front desk concierge customer service or other hospitality experience preferred
Minimum of one year of related experience such as administrative concierge or customer service roles
Proficient with Microsoft Office Suite including Outlook Word Excel
Strong communication skills both written and verbal
Ability to maintain confidentiality and professionalism
Ability to maintain a positive and helpful attitude and professional demeanor under challenging circumstances
Ability to multitask and prioritize competing demands
Basic knowledge of financial terms and principles
Ability to calculate simple figures such as percentages
Basic analytical skills
Ability to effectively present information and respond to common inquiries or complaints

Job Duties

Receive and direct visitors and incoming calls to appropriate team members presenting a professional and welcoming first contact
Maintain the appearance of the lobby conference rooms and office common areas assuring they stay organized and client-ready at all times
Address office maintenance issues by escalating to appropriate point of contact
Schedule and help coordinate meetings within the office including reserving rooms arranging equipment needs and catering requests
Ensure proper coding of invoices for catering services or other goods for expense tracking purposes
Provide back-up support to the Office Services Team in general administrative duties such as running errands distributing and tracking packages preparing labels posting mail and arranging messenger services as needed
Monitor and order office supplies and other common use items for the office as needed
Oversee the maintenance of equipment including copiers phone systems and printers resolving minor equipment problems independently
Oversee the maintenance of off-site storage records providing guidance to the team on proper document retention policies and procedures
Maintain relationships with vendors who provide services and goods to the office
Assist in the completion of the office Business Continuity plan
Participate as needed in other special projects and general office duties as assigned
Responsible for understanding the business the departments within the business general client concepts and how the business works together to problem solve day-to-day requests and issues