Concierge

Richmond, VA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $14.75 - $17.50

Work Schedule

Standard Hours

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

Job Description

This opportunity is with a well-established community leadership team that focuses on providing an exceptional environment, especially dedicated to serving the geriatric population. The community prides itself on its core values, including caring about people, doing the right thing, being passionate, respectful, and taking ownership to add value. The community works hard to maintain an atmosphere of warmth, personal interest, and positive emphasis, ensuring residents and visitors feel welcome and valued. The company fosters a culture that encourages speaking up and celebrating success, reinforcing an environment where teamwork and respect are paramount. The team also emphasizes the importance of integrity and enthusiasm in all aspects of their work.

The Concierge position is essential to the overall experience for guests, visitors, vendors, and residents. Serving as the front-of-house representative, the Concierge acts as the first point of contact, making a positive first impression with a courteous and professional demeanor. This role supports the Community Leadership Team by managing a variety of administrative activities that keep the operations running smoothly. The successful candidate will be responsible for greeting guests, assisting visitors in locating resident rooms, managing telephone communications, and handling various clerical duties such as typing memos, sorting mail, and maintaining admission and information packets.

This part-time role requires availability on Saturdays and Sundays from 9:00 AM to 5:30 PM, with a pay range of $14.75 to $17.50 per hour. Candidates should be comfortable utilizing a multi-line telephone system and should exhibit strong communication skills, both written and verbal. The role demands a level-headed approach in emergency situations and the flexibility to perform additional non-professional duties as assigned. Maintaining confidentiality and displaying tact and courtesy with staff, residents, families, and visitors are critical responsibilities.

Also serving as a Culture Ambassador, the Concierge will model and encourage the company's core values, contributing to a positive sales culture within the community. This role requires someone who is proactive, cooperative, enthusiastic, and willing to work independently with minimal supervision. The position is ideal for individuals interested in serving the geriatric community and promoting an exceptional living environment for residents through attentive and responsive service.

Job Requirements

High school education or equivalent
prior experience in working with public
basic computer skills preferred
good physical and mental health
PPD screening required
ability to work without close supervision
ability to follow verbal and written instructions
ability to communicate effectively with all levels of management and outside contacts
willingness to perform non-professional duties
level-headed in emergency situations
maintain confidentiality

Job Qualifications

High school education or equivalent required
must be able to read, write, speak and understand the English language
prior experience in working with public
basic computer skills preferred
must be comfortable with a multi-line telephone system, answering, taking messages and transferring calls
good physical and mental health
must have an interest in people, especially the geriatric population
ability to work without close supervision and to follow verbal and written instructions
must use tact and courtesy in dealing with staff, residents, their families and visitors
must possess the ability to communicate effectively with all levels of management, employees and outside contacts
must be willing to perform non-professional duties
must be level-headed in emergency situations and have an acute sense of responsibility
must possess a spirit of cooperation and enthusiasm
must attend all mandatory company meetings and specified training sessions
must maintain confidentiality

Job Duties

Receive guests and visitors, having them sign in
assist visitors in finding resident rooms
answer telephone, take messages (to include caller's name, telephone number, time and date of call), respond to requests, forward information to other staff members
announce appointments and arrivals to appropriate staff
type memos, correspondence, reports, and other documents as requested
if requested, sort mail and distribute appropriately to mailboxes, residents and departments
create and maintain an atmosphere of warmth, personal interest and positive emphasis
maintain confidentiality of all pertinent resident information to ensure that resident rights are protected
be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information
assemble and maintain admission and information packets
keep front desk and lobby area neat and organized
perform any other duties assigned by Business Office Manager or Executive Director
other duties as assigned