Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $18.00 - $25.00
Benefits
Tuition Reimbursement
Employee Referral Bonus
health benefits
vision benefits
Dental benefits
401(k) with match
Employee assistance program
Job Description
Springfield Rehabilitation & Healthcare Center is a dedicated healthcare facility specializing in sub-acute and long-term care services, accommodating up to 90 residents. Our center is renowned for its compassionate, high-quality care tailored to meet the unique needs of each resident. Set in a thoughtfully designed environment with spacious and comfortable common areas, our facility cultivates a welcoming, home-like atmosphere not only for our residents but also for our esteemed staff members. We pride ourselves on fostering a positive work culture where respect, empowerment, and professional growth are deeply embedded into our daily operations. Our commitment to ensuring a supportive workplace means our employees are valued, respected, and given opportunities to thrive in their respective roles. Springfield Rehabilitation & Healthcare Center is proudly supported by Marquis Health Consulting Services, representing a strong foundation of expertise and quality management dedicated to healthcare excellence.
We are currently seeking a full-time Concierge to join our team. This role is integral to creating a positive first impression for anyone entering the facility. As the concierge, you will be the first point of contact for residents, families, staff, visitors, and vendors alike, embodying our core values of Passion, Respect, and Excellence. You will be responsible for greeting guests warmly, answering and transferring calls professionally, providing information and guidance, and performing various clerical and administrative duties to support smooth, efficient facility operations. This position offers an hourly wage ranging from $18 to $25, with the added benefit of same-day pay, reflecting our appreciation for committed and diligent work. The ideal candidate will possess excellent communication skills, a professional and courteous demeanor, and the ability to manage multiple responsibilities with a calm and solution-oriented mindset.
The Concierge role at Springfield Rehabilitation & Healthcare Center is much more than a front desk position; it sets the tone for the entire experience within our facility. You will have the opportunity to make meaningful connections by helping residents and their families feel comfortable and supported from their very first interaction. Your role contributes directly to a welcoming, smooth-flowing environment, enhancing the overall satisfaction and well-being of everyone associated with our center. If you have a background in customer service, particularly within a healthcare setting, and possess strong interpersonal skills, this is an excellent opportunity to grow your career in a vibrant and supportive workplace committed to healthcare excellence. We encourage candidates who share our passion for compassionate service and professional integrity to apply and become a valued member of our team.
We are currently seeking a full-time Concierge to join our team. This role is integral to creating a positive first impression for anyone entering the facility. As the concierge, you will be the first point of contact for residents, families, staff, visitors, and vendors alike, embodying our core values of Passion, Respect, and Excellence. You will be responsible for greeting guests warmly, answering and transferring calls professionally, providing information and guidance, and performing various clerical and administrative duties to support smooth, efficient facility operations. This position offers an hourly wage ranging from $18 to $25, with the added benefit of same-day pay, reflecting our appreciation for committed and diligent work. The ideal candidate will possess excellent communication skills, a professional and courteous demeanor, and the ability to manage multiple responsibilities with a calm and solution-oriented mindset.
The Concierge role at Springfield Rehabilitation & Healthcare Center is much more than a front desk position; it sets the tone for the entire experience within our facility. You will have the opportunity to make meaningful connections by helping residents and their families feel comfortable and supported from their very first interaction. Your role contributes directly to a welcoming, smooth-flowing environment, enhancing the overall satisfaction and well-being of everyone associated with our center. If you have a background in customer service, particularly within a healthcare setting, and possess strong interpersonal skills, this is an excellent opportunity to grow your career in a vibrant and supportive workplace committed to healthcare excellence. We encourage candidates who share our passion for compassionate service and professional integrity to apply and become a valued member of our team.
Job Requirements
- Current and active CNA license in the state strongly preferred
- Previous experience in a customer service role required
- Experience in a healthcare setting strongly preferred
- Strong customer service orientation with a professional presence, positive attitude, and solution-focused mindset
- Excellent verbal and written communication skills, including professional phone etiquette
- Ability to communicate effectively with residents, visitors, staff, and individuals at all levels of the organization
- Experience managing multiple priorities and demands simultaneously in a fast-paced environment
- Ability to interact effectively with individuals of varying personalities and temperaments
- Strong initiative and problem-solving skills with the ability to address and resolve immediate concerns appropriately
Job Qualifications
- Current and active CNA license in the state strongly preferred
- Previous experience in a customer service role required
- Experience in a healthcare setting strongly preferred
- Strong customer service orientation with a professional presence, positive attitude, and solution-focused mindset
- Excellent verbal and written communication skills, including professional phone etiquette
- Ability to communicate effectively with residents, visitors, staff, and individuals at all levels of the organization
- Experience managing multiple priorities and demands simultaneously in a fast-paced environment
- Ability to interact effectively with individuals of varying personalities and temperaments
- Strong initiative and problem-solving skills with the ability to address and resolve immediate concerns appropriately
Job Duties
- Answer and transfer all incoming calls in a courteous, professional, and welcoming manner
- Provide information, direction, and appropriate assistance to residents, staff, guests, and vendors with professionalism and warmth
- Perform a variety of clerical and administrative duties as assigned to support smooth facility operations
- Greet and assist potential residents, families, visitors, and vendors, creating a positive and welcoming first impression of the facility
- Manage both internal and external calls, accurately take messages, and ensure timely communication to appropriate individuals
- Serve as a central point of contact to coordinate information flow and support day-to-day front-desk operations
- Maintain a calm, professional presence while handling multiple priorities in a fast-paced environment
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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