Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Paid holidays
Job Description
Starwood Hotels is a globally recognized luxury hotel brand management company affiliated with the prominent global private investment firm, Starwood Capital Group. Founded in 2006 by Barry Sternlicht, Starwood Hotels has grown to embody a mission-driven philosophy focused on creating a positive impact not only on its guests but also on the communities and the planet it serves. The company's core principles emphasize care for people, collaboration, exceptional service, and respect for nature, with an overarching goal to keep the world beautiful for future generations. This dedication to sustainability and thoughtful service makes Starwood Hotels stand out as a leader in the hospitality industry.
Working at Starwood Hotels means becoming part of a culture that values good-natured and informed service delivered with excellence. The organization nurtures a caring and thoughtful environment where team members and leaders alike are encouraged to bring their true selves to work and contribute meaningfully to the company’s mission. Starwood Hotels focuses on fostering a collaborative and empowering workplace where innovation and ongoing personal and professional development are integral to success. The emphasis is not only on fulfilling the immediate needs of guests but also on creating long-term value by operating in socially responsible and eco-conscious ways.
The Concierge role at Starwood Hotels is pivotal in shaping the guest experience and enhancing team dynamics. This position requires a passion for excellence and the ability to provide enthusiastic and informed service. A Concierge at Starwood Hotels acts as a knowledgeable resource, assisting guests in accessing all that the city has to offer, tailoring recommendations based on personal preferences, and ensuring seamless and memorable experiences. This role demands an individual who is proactive, attentive, and capable of anticipating guests’ needs while maintaining a positive and professional demeanor. The Concierge is also responsible for maintaining an organized and dynamic database of local highlights and services, confirming reservations, and coordinating transportation and event tickets.
Beyond guest interaction, the Concierge contributes to internal collaboration by communicating important information to leadership and team members, training new or existing concierges, and upholding the brand’s high standards of appearance, safety, and confidentiality. This opportunity offers a unique career path where one can grow professionally in a fast-paced, mission-driven environment dedicated to positive change and exceptional hospitality.
Working at Starwood Hotels means becoming part of a culture that values good-natured and informed service delivered with excellence. The organization nurtures a caring and thoughtful environment where team members and leaders alike are encouraged to bring their true selves to work and contribute meaningfully to the company’s mission. Starwood Hotels focuses on fostering a collaborative and empowering workplace where innovation and ongoing personal and professional development are integral to success. The emphasis is not only on fulfilling the immediate needs of guests but also on creating long-term value by operating in socially responsible and eco-conscious ways.
The Concierge role at Starwood Hotels is pivotal in shaping the guest experience and enhancing team dynamics. This position requires a passion for excellence and the ability to provide enthusiastic and informed service. A Concierge at Starwood Hotels acts as a knowledgeable resource, assisting guests in accessing all that the city has to offer, tailoring recommendations based on personal preferences, and ensuring seamless and memorable experiences. This role demands an individual who is proactive, attentive, and capable of anticipating guests’ needs while maintaining a positive and professional demeanor. The Concierge is also responsible for maintaining an organized and dynamic database of local highlights and services, confirming reservations, and coordinating transportation and event tickets.
Beyond guest interaction, the Concierge contributes to internal collaboration by communicating important information to leadership and team members, training new or existing concierges, and upholding the brand’s high standards of appearance, safety, and confidentiality. This opportunity offers a unique career path where one can grow professionally in a fast-paced, mission-driven environment dedicated to positive change and exceptional hospitality.
Job Requirements
- High school diploma or equivalent
- Previous experience in hospitality or concierge services preferred
- Excellent communication and interpersonal skills
- Strong organizational abilities
- Ability to maintain confidentiality of guest information
- Ability to work varied schedules including weekends, holidays, and evenings
- Must be able to stand for extended periods
- Familiarity with property management systems is an advantage
- Commitment to delivering exceptional guest service
- Ability to work collaboratively in a diverse team environment
Job Qualifications
- Are organized and proficient at multitasking
- Ability to speak effectively before groups and resolve guest inquiries and complaints
- Ability to read and understand safety rules, operating instructions, and manuals
- Ability to solve practical problems and interpret various instructions
- Ability to learn and work with technology including computers and mobile devices
- Excellent guest service skills
- Ability to follow directions and work in a team environment
- Ability to remain flexible and adaptable
- Proficient in verbal and written English communication
- Must possess a high quality, detailed and service work ethic
- Ability to work in a fast-paced environment
- Professional and appropriate business appearance aligned with the 1 Hotel brand and culture
- Ability to stand for long periods and perform physical tasks
- Flexibility to meet the demands of a 24-hour operation
Job Duties
- Provide guests access to all the city has to offer within scope of availability
- Create special conversations with guests to identify personal preferences and record in guest profile
- Share in-depth knowledge about directions, travel time, cost, and transportation forms
- Maintain an updated database with information about city highlights
- Arrange tickets for theatre, sporting events, and local attractions
- Make and confirm transportation arrangements with limousine company
- Assist guests with mail, messages, and any plans or arrangements they require
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
