Job Overview
Employment Type
Hourly
Compensation
Hourly
Exact $16.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Job Description
Our hiring establishment is a reputable community care company dedicated to providing exceptional living experiences, with an emphasis on service excellence and compassionate care, particularly for the geriatric population. This type of company typically offers residential living, assisted living, or memory care services designed to foster a warm and welcoming environment for its residents and their families. We operate in a professional, fast-paced yet supportive atmosphere where team members collaborate closely to enhance the quality of life for all stakeholders. The core values revolve around caring for people, integrity, passion, open communication, ownership, and respect, which are deeply embedded in both the culture and daily operations of the company.
The position we are offering is for a Concierge, an essential front-of-house role that serves as the initial point of contact for all guests, visitors, vendors, and staff entering the community. This role is crucial for maintaining positive public relations through professional demeanor and courteous interaction. The Concierge is responsible for supporting the Community Leadership Team by assisting with various administrative functions aimed at ensuring smooth day-to-day community operations. Working every other weekend from 8 AM to 3 PM with occasional evening shifts, this role demands flexibility and reliability.
As the face of the community, the Concierge will greet visitors warmly, assist them by providing directions and information, and maintain a welcoming atmosphere in the front lobby. Additionally, the Concierge manages communication by answering and routing telephone calls with efficiency and professionalism, taking detailed messages, and disseminating important information to relevant staff members. Typing memos, correspondence, and reports, sorting and distributing mail, and handling various administrative tasks are also key components of this position.
The Concierge must exhibit strong interpersonal skills, demonstrating tact, courtesy, and excellent communication capabilities with residents, families, staff, and management. Handling sensitive information confidentially and maintaining the community's image with an organized and clean front desk and lobby area are critical to the role. The position requires physical and mental stamina and the ability to remain calm and responsible during emergency situations. The ideal candidate will possess a spirit of cooperation, enthusiasm, and a commitment to upholding the company’s core values.
Moreover, the Concierge will play a vital role in community engagement by providing tours and information to prospective residents and their families, helping to create a friendly and supportive environment that highlights the community's services and amenities. This role also functions as a Culture Ambassador, modeling company values and inspiring colleagues to embody these principles, thereby fostering a positive workplace culture and driving a strong sales culture at the community level. Attendance at company meetings and training sessions is mandatory to stay aligned with organizational goals and enhance personal development.
The position we are offering is for a Concierge, an essential front-of-house role that serves as the initial point of contact for all guests, visitors, vendors, and staff entering the community. This role is crucial for maintaining positive public relations through professional demeanor and courteous interaction. The Concierge is responsible for supporting the Community Leadership Team by assisting with various administrative functions aimed at ensuring smooth day-to-day community operations. Working every other weekend from 8 AM to 3 PM with occasional evening shifts, this role demands flexibility and reliability.
As the face of the community, the Concierge will greet visitors warmly, assist them by providing directions and information, and maintain a welcoming atmosphere in the front lobby. Additionally, the Concierge manages communication by answering and routing telephone calls with efficiency and professionalism, taking detailed messages, and disseminating important information to relevant staff members. Typing memos, correspondence, and reports, sorting and distributing mail, and handling various administrative tasks are also key components of this position.
The Concierge must exhibit strong interpersonal skills, demonstrating tact, courtesy, and excellent communication capabilities with residents, families, staff, and management. Handling sensitive information confidentially and maintaining the community's image with an organized and clean front desk and lobby area are critical to the role. The position requires physical and mental stamina and the ability to remain calm and responsible during emergency situations. The ideal candidate will possess a spirit of cooperation, enthusiasm, and a commitment to upholding the company’s core values.
Moreover, the Concierge will play a vital role in community engagement by providing tours and information to prospective residents and their families, helping to create a friendly and supportive environment that highlights the community's services and amenities. This role also functions as a Culture Ambassador, modeling company values and inspiring colleagues to embody these principles, thereby fostering a positive workplace culture and driving a strong sales culture at the community level. Attendance at company meetings and training sessions is mandatory to stay aligned with organizational goals and enhance personal development.
Job Requirements
- High school education or equivalent
- Ability to read, write, speak and understand English
- Prior experience working with the public
- Basic computer literacy preferred
- Comfortable handling multi-line telephone system
- Good physical and mental health with PPD screening
- Interest in geriatric population
- Ability to work independently
- Strong communication skills
- Use tact and courtesy in all interactions
- Maintain composure in emergencies
- Cooperative and enthusiastic attitude
- Maintain confidentiality
- Attend mandatory meetings and training
- Willingness to perform additional non-professional duties
Job Qualifications
- High school education or equivalent
- Must be able to read, write, speak and understand the English language
- Prior experience in working with public
- Basic computer skills preferred
- Comfortable with a multi-line telephone system, answering, taking messages and transferring calls
- Good physical and mental health
- Must have an interest in people, especially the geriatric population
- Ability to work without close supervision and to follow verbal and written instructions
- Ability to communicate effectively with all levels of management, employees and outside contacts
- Must use tact and courtesy in dealing with staff, residents, their families and visitors
- Must be level-headed in emergency situations and have an acute sense of responsibility
- Must possess a spirit of cooperation and enthusiasm
- Must maintain confidentiality
- Must attend all mandatory company meetings and specified training sessions
- Willingness to perform non-professional duties
Job Duties
- Receive guests and visitors, having them sign in
- Assist visitors in finding resident rooms
- Answer telephone, takes messages (to include caller’s name, telephone number, time and date of call), respond to requests, forward information to other staff members
- Announce appointments and arrivals to appropriate staff
- Type memos, correspondence, reports, and other documents as requested
- If requested, sort mail and distribute appropriately to mailboxes, residents and departments
- Create and maintain an atmosphere of warmth, personal interest and positive emphasis
- Maintain confidentiality of all pertinent resident information to ensure that resident rights are protected
- Be knowledgeable about community services and rates, providing families and/or prospective residents with tours and/or community information
- Assemble and maintain admission and information packets
- Keep front desk and lobby area neat and organized
- Perform any other duties assigned by Business Office Manager or Executive Director
- Other duties as assigned
- Ensure all personnel exemplify the core values of the company at all times
- Create and drive the sales culture at the community
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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