Job Overview
Employment Type
Part-time
Compensation
Hourly
Exact $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Life insurance
Paid Time Off
Paid holidays
Paid sick leave
401(k) Plan
Job Description
Bluestar Resort & Golf is a premier active adult community located at the picturesque Trilogy at La Quinta, nestled on the southern edge of La Quinta, California. Known for its spectacular mountain views, the community offers a harmonious blend of vibrant activity and tranquil living. Bluestar Resort & Golf is dedicated to providing an exceptional lifestyle with amenities that include golf courses, a fitness center, multiple pools, an on-site spa, and Café Solaz. The community boasts two clubhouses that serve as hubs for social and recreational events, further enhancing the quality of life for its residents. The company prides itself on maintaining a welcoming, respectful, and positive atmosphere that prioritizes member and guest satisfaction through top-notch services and facilities.
We are currently seeking a part-time Concierge to join our Member Services team at the Santa Rosa Club within Trilogy at La Quinta. This hourly position offers $19 per hour and is ideal for individuals who thrive in dynamic environments and enjoy engaging with people. The Concierge will serve as the first point of contact for members and guests, providing an energetic and professional welcome while managing communication and access at the front desk or entrance. This role is essential in creating an inviting ambiance that reflects the community’s core values such as honesty, integrity, respect, teamwork, and a competitive spirit.
The Concierge plays a crucial role in ensuring smooth daily operations by assisting with member and guest inquiries, managing telecommunication, screening visitors according to community access policies, and supporting administrative functions within the Member Services department. Beyond greeting and directing visitors, the Concierge is responsible for maintaining the lobby environment, coordinating communication with other staff, assisting with event promotions, and providing business center services such as copying, mailing, and faxing. This position requires someone who is not only customer service oriented but also adaptable to change, capable of multitasking under pressure, and motivated to uphold the high standards that Bluestar Resort & Golf embodies.
This part-time role allows for a flexible schedule including evenings and weekends, making it suitable for candidates seeking supplemental income or those desiring workplace engagement in a community-focused setting. The Concierge will have the opportunity to contribute meaningfully to the community experience, working closely with the Member Service Manager and other team members. Moreover, Bluestar Resort & Golf values its employees by offering benefits to full-time staff working 30 or more hours per week such as medical, dental, life insurance, paid time off, paid holidays, paid sick leave, and a 401(k) plan participation after eligibility. The company fosters a professional but supportive environment where continual improvement and attention to detail are highly regarded. If you are eager to deliver superior customer service in a beautiful, active adult community setting, this Concierge position provides an excellent platform for your skills and career growth.
We are currently seeking a part-time Concierge to join our Member Services team at the Santa Rosa Club within Trilogy at La Quinta. This hourly position offers $19 per hour and is ideal for individuals who thrive in dynamic environments and enjoy engaging with people. The Concierge will serve as the first point of contact for members and guests, providing an energetic and professional welcome while managing communication and access at the front desk or entrance. This role is essential in creating an inviting ambiance that reflects the community’s core values such as honesty, integrity, respect, teamwork, and a competitive spirit.
The Concierge plays a crucial role in ensuring smooth daily operations by assisting with member and guest inquiries, managing telecommunication, screening visitors according to community access policies, and supporting administrative functions within the Member Services department. Beyond greeting and directing visitors, the Concierge is responsible for maintaining the lobby environment, coordinating communication with other staff, assisting with event promotions, and providing business center services such as copying, mailing, and faxing. This position requires someone who is not only customer service oriented but also adaptable to change, capable of multitasking under pressure, and motivated to uphold the high standards that Bluestar Resort & Golf embodies.
This part-time role allows for a flexible schedule including evenings and weekends, making it suitable for candidates seeking supplemental income or those desiring workplace engagement in a community-focused setting. The Concierge will have the opportunity to contribute meaningfully to the community experience, working closely with the Member Service Manager and other team members. Moreover, Bluestar Resort & Golf values its employees by offering benefits to full-time staff working 30 or more hours per week such as medical, dental, life insurance, paid time off, paid holidays, paid sick leave, and a 401(k) plan participation after eligibility. The company fosters a professional but supportive environment where continual improvement and attention to detail are highly regarded. If you are eager to deliver superior customer service in a beautiful, active adult community setting, this Concierge position provides an excellent platform for your skills and career growth.
Job Requirements
- High school diploma or equivalent preferred
- One to three years relative customer service experience
- Experience in a Homeowner Association environment preferred
- Computer literate with proficiency in Microsoft Office
- Club Management System software preferred
- Must be flexible and adaptable to rapid change
- Ability to communicate positively and effectively with team members and supervisors about job tasks and responsibilities
- Desire to contribute to a productive work environment by maintaining a positive attitude
- Must have excellent communication skills
- Ability to work well with others and provide exceptional customer service for members and guests
- Must be self-motivated, follow direction, and able to work independently with little supervision
- Must demonstrate initiative, ability to think, work, solve practical problems, and make independent decisions based on sound judgment
- Must have good time management, organization, and follow-up skills
- Must be able to consistently achieve high work standards with attention to detail, accuracy and timeliness
- Must be able to pay attention to multiple details and be comfortable working in a fast-paced environment where continuous improvement is expected
- Must have a flexible schedule to include evenings and weekends
- Valid driver’s license may be required
Job Qualifications
- High school diploma or equivalent preferred
- One to three years relative customer service experience
- Experience in a Homeowner Association environment preferred
- Computer literate with proficiency in Microsoft Office
- Club Management System software experience preferred
- Flexible and adaptable to rapid change
- Ability to communicate positively and effectively with team members and supervisors
- Desire to contribute to a productive work environment with a positive attitude
- Excellent communication skills
- Ability to work well with others and provide exceptional customer service
- Self-motivated and able to work independently with little supervision
- Demonstrates initiative and sound judgment
- Good time management, organization, and follow-up skills
- Ability to consistently achieve high work standards with attention to detail
- Comfortable working in a fast-paced environment
- Flexible schedule availability including evenings and weekends
- Valid driver's license may be required
Job Duties
- Greet and welcome members and guests in an energetic and friendly fashion according to Trilogy protocol via phone or onsite
- Respond to requests and direct calls to staff members and relay messages
- Screen members and guests for applicable building access according to community regulations
- Provide guests and members with information including quality choices and arrangements regarding the Club, recreation, or other activities
- Maintain daily standard operating procedures for the opening
- Assist Member Services Manager with administrative support such as mail delivery, email and phone calls, spreadsheet creation and data entry, updates to website, creation of promotional flyers
- Provide resident services and business center support including copying, mailing, and faxing, event registration and fee collection, access to lost and found
- Maintain organization and function of all front office equipment and the lobby
- Work with maintenance staff to provide a clean environment for members and guests
- Assist the Lifestyle & Activities department by maintaining event flyers and bulletin boards, preparing the scheduled events calendar, and assisting with ticket sales and advertisements for Association events and functions
- Perform other duties and responsibilities as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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