Concierge

Oxnard, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $17.00 - $21.25

Work Schedule

Standard Hours

Benefits

Medical insurance

Dental Insurance

Vision Insurance

Life insurance

Disability insurance

retirement savings plan

Employee assistance program

Paid Time Off

sick leave

Holiday pay

myFlexPay

Tuition Reimbursement

Job Description

Sunrise Senior Living is a leading provider of senior care services dedicated to enhancing the lives of older adults by promoting longer, healthier, and happier living experiences. With a deep commitment to fostering meaningful relationships among residents, their families, and team members, Sunrise Senior Living continually exemplifies its mission to provide compassionate and high-quality care. Recognized multiple times as a Great Place to Work by Activated Insights, this certification speaks to the organization's exceptional culture, workplace environment, and dedication to employee satisfaction. Sunrise Senior Living operates a range of communities across various regions, combining comfort, care, and a vibrant atmosphere to make every resident feel at home.

The role of Concierge at Sunrise Senior Living is essential as it often represents the first point of contact for residents, families, visitors, and prospective candidates. This full-time position is a blend of customer service, administrative support, and community engagement. The Concierge is responsible for creating a welcoming and safe environment while efficiently managing communications and supporting the sales and marketing efforts. Additionally, the role involves assisting with community recruitment processes, managing bistro area upkeep, and contributing to risk management and safety protocols. This dynamic position requires strong organizational skills, excellent communication abilities, and a genuine passion for serving others.

By joining Sunrise Senior Living as a Concierge, you will be part of a purposeful team committed to maintaining high standards of service and safety, while also engaging with the community through various administrative and hospitality-focused duties. The position offers competitive compensation consistent with geographic location and experience and includes a comprehensive benefits package designed to support personal and professional growth. This role not only allows you to utilize your unique skill set but also offers a fulfilling career path in a supportive and recognized workplace environment, ensuring both personal satisfaction and meaningful contribution to the residents' wellbeing.

Job Requirements

High school degree or GED
Proven customer service experience
Proficiency in computer skills including Microsoft Office and Sunrise applications
Ability to drive a Sunrise vehicle and sign Driver job description if applicable
Commitment to serving residents and team members
Ability to adhere to safety protocols and community policies

Job Qualifications

High school degree or GED
Proven customer service experience and skills
Proficiency in computer skills including Microsoft Office (Windows, Outlook, Excel) and Sunrise applications
Ability to learn new applications
Good organizational, time management, and follow through skills
Effective written and verbal communication skills
Accurate record keeping skills
Good judgment, problem solving, and decision-making skills

Job Duties

Oversee the community entry area for visitors, guests, and residents, extend a warm welcome and greeting, offer and provide beverages to visitors and guests, and ensure that the community safety protocols are in place
Contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents, families, or visitors and ensure wait times are minimal
Greet potential candidates interested in learning more about Sunrise careers and job openings at the community and direct candidates to apply online or capture the candidate information into the Applicant Tracking System to launch the recruitment process
Answer incoming telephone calls and resident calls within two to three rings with the appropriate community greeting message and identification
Take complete messages with pertinent information and communicate messages to the intended recipient
Offer and provide a community overview to the caller, determine who to forward the caller to, and notify the caller who they are being transferred to
Manage appointments for residents and family members such as hairdresser and transportation
Send get well cards to residents in the hospital
Order memory flowers for any residents that have passed away
Send sympathy cards to families and/or responsible parties as needed
Order flowers and name plates for new residents prior to move in
Order guest meals for resident and family for day of move in
Create and maintain marketing and move-in packet inventory as needed
Support the Director of Sales by taking and handling initial inquiry calls with potential families and residents
Assist with Customer Relationship Management lead tracking database entry
Perform other administrative duties related to the resident move-in process
Keep desk and entry area neat and organized
Check Bistro regularly for cleanliness
ensure fresh coffee, fruit, popcorn, and other snacks are available
maintain and clean the popcorn machine daily
restock as necessary
Keep music playing throughout the day
Ensure that another team member covers the front desk when stepping away to complete duties
Partner with community team to ensure compliance with national and provincial regulations on occupational health and safety requirements
Practice safety procedures including use of Personal Protective Equipment, fire extinguishers, Safety Data Sheets, and Lockout Tagout procedures
Maintain Resident Roster, Team Member Roster, and Current work schedules for emergency procedures
Champion the Safe Leaving Program in partnership with Community Leadership
Respond to emergencies according to policy
Ensure all guests and residents sign in and out appropriately
Maintain a high-risk elopement list with photographs at front desk
Maintain heightened awareness of entry and exit points
Update resident phone list and roster daily, move-in and move-out register, guest and sign-in logs
Prepare meal tickets for team members and family and tally meal count sheets
Collect and process meal ticket money in accordance with control procedures
Organize and distribute mail and newspapers
Post and display Daily Menu on Menu Board
Maintain resident form for miscellaneous credits
Assist Business Office Coordinator with recruitment process and general administrative duties
Monitor and order office supplies
Track and disperse team member paychecks
Participate actively as a team member
Demonstrate Team Member Credo in daily interactions
Commit to Principles of Service
Contribute to engagement programs and processes
Attend meetings such as Town Hall and Department Team Meetings
Maintain compliance with assigned required training
Perform other duties as assigned