Concierge

Norfolk, VA, USA|

Job Overview

Employment Type

Part-time

Compensation

Hourly

Range $13.25 - $17.25

Work Schedule

Weekend Shifts

Benefits

Health Insurance

Paid Time Off

Training and Development

Employee Discounts

retirement plans

Employee assistance program

flexible schedule

Job Description

The hiring establishment is a reputable community living facility dedicated to providing a welcoming and supportive environment primarily for the geriatric population. This company is committed to excellence in service, creating a warm, professional atmosphere for residents, visitors, and vendors alike. The establishment emphasizes core values such as caring about people, doing the right thing, passion, having fun, celebrating success, speaking up responsibly, taking ownership, adding value, and being respectful. The company culture is designed to foster collaboration, respect, and enthusiasm among its staff while maintaining the highest standards of service and confidentiality. This position is part-time, requiring work every other weekend, which allows for a flexible schedule while playing an essential front-facing role within the community.

The Concierge role is a critical front-of-house position that serves as the initial point of contact for guests, visitors, and vendors arriving at the community. It demands a courteous, professional demeanor and an impeccable appearance to uphold positive public relations. The Concierge will work closely with the Community Leadership Team to ensure the smooth operation of administrative activities within the community. This position requires someone with a genuine interest in people—particularly the elderly—who can manage multiple tasks effectively without close supervision.

The Concierge’s responsibilities include greeting guests and visitors, assisting them in finding resident rooms, answering and managing calls on a multi-line telephone system, and handling messages accurately. They also play an important role in communicating efficiently with staff regarding appointments and arrivals and performing various clerical tasks, such as typing memos and correspondence. Confidentiality is paramount, so the Concierge must adhere strictly to protocols that protect resident information.

Beyond routine duties, the Concierge acts as a cultural ambassador, modeling the company’s core values and encouraging all personnel to embody these principles at all times. This includes fostering a sales-driven culture within the community and ensuring the front desk and lobby area are inviting and well-maintained. Attention to detail, tact, and courtesy are necessary qualities for success in this role, especially during emergency situations where calmness and sound judgment are required.

This role is ideal for an individual who thrives in a dynamic environment, enjoys working with diverse populations, and values contributing to a caring community setting. With opportunities for professional growth and engagement in a meaningful work environment, the position offers a chance to make a positive impact while developing valuable administrative and interpersonal skills. The employer seeks conscientious candidates who uphold the community’s standards and are eager to contribute their talents in a supportive team environment.

Job Requirements

High school education or equivalent
prior experience working with the public
basic computer skills preferred
ability to use a multi-line telephone system and manage calls
good physical and mental health
PPD screening required
interest in geriatric population
ability to work independently
strong communication skills
tact and courtesy in interactions
ability to maintain confidentiality
willingness to perform various duties
ability to stay calm in emergencies
cooperative and enthusiastic attitude
attendance at mandatory meetings and training
adherence to company policies

Job Qualifications

High school education or equivalent required
must be able to read, write, speak and understand the English language
prior experience in working with public
basic computer skills preferred
ability to work without close supervision and to follow verbal and written instructions
must use tact and courtesy in dealing with staff, residents, their families and visitors
must possess the ability to communicate effectively with all levels of management, employees and outside contacts
must be willing to perform non-professional duties
must be level-headed in emergency situations and have an acute sense of responsibility
must possess a spirit of cooperation and enthusiasm
must attend all mandatory company meetings and specified training sessions
must maintain confidentiality

Job Duties

Receive guests and visitors, having them sign in
assist visitors in finding resident rooms
answer telephone, take messages including caller's name, telephone number, time and date of call, respond to requests, forward information to other staff members
announce appointments and arrivals to appropriate staff
type memos, correspondence, reports, and other documents as requested
sort mail and distribute appropriately to mailboxes, residents and departments if requested
create and maintain an atmosphere of warmth, personal interest and positive emphasis
maintain confidentiality of all pertinent resident information to ensure that resident rights are protected
be knowledgeable about community services and rates, providing families and prospective residents with tours and community information
assemble and maintain admission and information packets
keep front desk and lobby area neat and organized
perform any other duties assigned by business office manager or executive director
other duties as assigned
ensure all personnel exemplify the core values of the company at all times
create and drive the sales culture at the community