Job Overview
Compensation
Hourly
Exact $17.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Life insurance
Professional development opportunities
Employee assistance program
Job Description
Hollywood Park Casino is a premier entertainment destination known for its dynamic casino environment, exceptional service, and vibrant atmosphere. Located in a bustling area, it attracts a diverse range of guests seeking exciting gaming experiences alongside outstanding hospitality. The casino prides itself on offering a safe, friendly, and enjoyable environment for both players and team members, making it a leading establishment in the gaming and entertainment industry. With a commitment to superior customer service, the casino emphasizes professionalism, teamwork, and guest satisfaction across all levels of its operations.
The role of Concierge at Hollywood Park Casino is pivotal in delivering excellent guest service by assisting Player's Club Members and ensuring a seamless and positive experience. This position demands a unique blend of strong communication, organizational, and interpersonal skills, alongside the ability to work effectively in a high-energy, noisy, and fast-paced casino setting. The Concierge is expected to be dynamic, personable, and results-oriented, capable of adapting to the unique challenges presented by a casino environment. Responsibilities include greeting guests warmly, managing communications, assisting with logistical needs such as package deliveries and transportation arrangements, and maintaining detailed records related to lost and found items and player registrations. The Concierge also plays a critical role in promoting Player's Club memberships and keeping guests informed about promotions, events, and local attractions.
Physical stamina is essential for this role, as it involves moderate physical exertion including standing or sitting for extended periods, lifting objects up to 25 pounds, and performing actions like crouching, bending, and reaching. Flexibility in scheduling is also crucial, with the ability to work any shift, including weekends, holidays, and special events. This ensures continuous support to guests and smooth casino operations. The Concierge must adhere strictly to all legal and regulatory requirements as well as internal policies regarding timekeeping, safety, and human resources.
This role offers an opportunity to be part of a vibrant team in a respected casino brand, contributing directly to guest satisfaction and the overall success of the casino. It requires a professional who can manage multiple tasks efficiently while maintaining a welcoming and helpful demeanor. Candidates who thrive in a team-oriented environment and have a passion for delivering outstanding customer experiences will find this position rewarding and challenging. The Concierge position at Hollywood Park Casino is not only about guest interaction but also about being an ambassador for the casino's values and commitment to excellence.
The role of Concierge at Hollywood Park Casino is pivotal in delivering excellent guest service by assisting Player's Club Members and ensuring a seamless and positive experience. This position demands a unique blend of strong communication, organizational, and interpersonal skills, alongside the ability to work effectively in a high-energy, noisy, and fast-paced casino setting. The Concierge is expected to be dynamic, personable, and results-oriented, capable of adapting to the unique challenges presented by a casino environment. Responsibilities include greeting guests warmly, managing communications, assisting with logistical needs such as package deliveries and transportation arrangements, and maintaining detailed records related to lost and found items and player registrations. The Concierge also plays a critical role in promoting Player's Club memberships and keeping guests informed about promotions, events, and local attractions.
Physical stamina is essential for this role, as it involves moderate physical exertion including standing or sitting for extended periods, lifting objects up to 25 pounds, and performing actions like crouching, bending, and reaching. Flexibility in scheduling is also crucial, with the ability to work any shift, including weekends, holidays, and special events. This ensures continuous support to guests and smooth casino operations. The Concierge must adhere strictly to all legal and regulatory requirements as well as internal policies regarding timekeeping, safety, and human resources.
This role offers an opportunity to be part of a vibrant team in a respected casino brand, contributing directly to guest satisfaction and the overall success of the casino. It requires a professional who can manage multiple tasks efficiently while maintaining a welcoming and helpful demeanor. Candidates who thrive in a team-oriented environment and have a passion for delivering outstanding customer experiences will find this position rewarding and challenging. The Concierge position at Hollywood Park Casino is not only about guest interaction but also about being an ambassador for the casino's values and commitment to excellence.
Job Requirements
- Must be 21 years of age or older
- Must have employment eligibility in the U.S.
- Must be able to pass a background check
- Obtain a work permit before entering this position
Job Qualifications
- Must be 21 years of age or older
- Must have employment eligibility in the U.S.
- Ability to multi-task, solve problems, understand and follow written or verbal instructions
- Be dynamic and personable
- Act and be results oriented
- Possess superior communication, organizational, interpersonal and computer skills
- Function effectively in a team environment
- Demonstrate flexibility and be able to work any shift and any day of the week, including weekends, holidays, and special events
- Ability to adapt well to a casino environment with large numbers of people and high noise levels
Job Duties
- Greet guests in a friendly and courteous manner in person and on the telephone
- Maintain a clean and organized work area
- Answer and route public and employee telephone calls in a professional and friendly manner
- Assist with package deliveries and route delivered items
- Ensure customer needs are met by giving direction, suggestion and by channeling concerns
- Fill out forms, maintain logs and carry out activities related to guests lost and found items and cellular phone charging
- Operate the Casino Poker Board by registering players for games, announcing available seats, answering general questions and communicating with floor staff and dealer coordinator
- Provide information on the geographical area, suggest site-seeing spots and arrange tours
- Arrange transportation and lodging needs for guests
- Secure luggage or personal effects for guests while at the casino
- Promote and distribute Player's Club membership forms to customers
- Maintain working knowledge of the Player's Club
- Scan guests' cards on the casino floor for accurate tracking
- Keep appraised of all current and upcoming casino promotions and special events and communicate them to players to encourage participation
- Assist in all other duties and special projects as assigned by Concierge Supervisor, Shift Manager, and upper management
- Strictly adhere to all HPC timekeeping rules and procedures
- Adhere to all department, Human Resources and Safety policies and procedures
- Adhere to all applicable federal, state, and local laws and regulations
Job Criteria
Experience
No experience required
Job Location
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