Concierge

Provincial Senior Living is a prominent management company dedicated to operating lifestyle-driven Independent Living communities across the United States. With a presence in more than 13,000 units serving thousands of residents and families, Provincial Senior Living focuses deeply on enriching the lives of seniors and their team members alike. The organization is built on strong Pillars of Excellence which emphasize personalized care, exceptional hospitality, and fostering lasting connections within their communities. Recognized as one of the largest senior living families in the United States, Provincial Senior Living has proudly earned Great Place to Work certifications from 2022 through 2026, illustrating its commitment to a positive workplace culture and employee satisfaction.

At Provincial Senior Living, culture and purpose converge to create meaningful work opportunities and extraordinary career pathways. The company invests in continuous learning and development to support the professional growth of every team member, encouraging a fulfilling and purpose-driven career journey. Their dedication to offering rewarding career opportunities is reflected in competitive wages, access to wages before payday, paid training, meal provisions, uniforms, an Employee Assistance Program, and strong career advancement prospects.

The role of part-time weeknight Concierge within the Provincial Senior Living community presents an excellent opportunity for individuals passionate about making a positive impact on seniors' lives in a supportive and rewarding work environment. This position is specifically designed to support the daily operations and enhance the overall experience for residents, families, and staff members.

Scheduled for Thursday from 2:30 pm to 7:00 pm and Friday from 10:00 am to 7:00 pm, the Concierge plays an essential role in providing exceptional customer service at the first point of contact within the community. The primary responsibility is greeting residents, guests, and employees warmly while managing internal and external phone calls efficiently. The Concierge is responsible for taking precise messages, communicating them promptly, and providing general information, including directions and inquiries.

Additionally, the Concierge supports administrative tasks such as collating brochures for the marketing department, preparing meal tickets and tallying meal counts, updating resident phone lists, rosters, and move-in/move-out registers daily. The position also involves managing appointments for residents and family members, including scheduling services such as hairdresser visits and transportation, and maintaining an organized and neat front desk and entry area.

The role demands a high level of organization, communication skills, and attention to detail, which directly contribute to the seamless and welcoming atmosphere within the community. This position also requires adherence to company policies and procedures, ensuring that operational standards are consistently met. Other duties may be assigned as needed to support the community and staff members.

This role is ideal for individuals with customer service experience or training, who enjoy interacting with seniors and value contributing to their quality of life. In return, Provincial Senior Living offers an environment rich with support, growth opportunities, and recognition as a Great Place to Work, solidifying its reputation as both an exceptional employer and service provider in the senior living industry.