Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Exact $18.56
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and development opportunities
Uniform allowance
Job Description
Associa is a leading property management company with more than 225 branch offices across North America and a team of over 11,000 professionals dedicated to serving nearly five million residents worldwide. Established over 43 years ago, Associa has built a reputation for industry leadership by combining unparalleled education, expertise, and innovation to create thriving community experiences. With a commitment to positive impact and meaningful value, Associa continuously sets the standard in community management by leveraging modern technologies and tailored services that meet the unique needs of its diverse client base. To learn more, visit www.associaonline.com.
The Concierge role at Associa supports the General Manager and collaborates with all onsite employees to maintain the operational excellence of the property. This position is responsible for managing the flow of packages, the upkeep of the building’s common areas, and facilitating prompt communication with homeowners to address their concerns effectively. The Concierge oversees the concierge desk and ensures that all homeowner communications are monitored consistently and responded to in a timely manner. In addition to front desk duties, this role actively contributes to maintaining cleanliness and organization in back-of-house areas, storage, and utility rooms, guaranteeing that every part of the facility is safe and well-maintained.
The Concierge also plays a significant role in safety management by ensuring that all emergency and fire safety systems are functional and that emergency contact information within the Property Emergency Manual is always up to date. They support the management team in operational functions, including monitoring work orders, liaising with contractors and service providers onsite, and conducting daily walkthroughs of all amenities, grounds, and back-of-house areas to ensure standards are consistently met and improvements are recommended as needed.
Effective communication is a cornerstone of the Concierge role, which includes managing the BuildingLink communication platform, training homeowners on its use, and supporting the concierge team in appropriately handling homeowner concerns, requests, and issues. This position demands excellent professionalism, confidentiality, detailed orientation, and a proactive approach with a strong sense of urgency to ensure homeowner satisfaction and smooth property operations. The hourly compensation for this role is $18.56, and candidates with direct experience in similar positions are highly considered. Associa prides itself on being an equal opportunity employer and welcomes applicants from diverse backgrounds and experiences.
The Concierge role at Associa supports the General Manager and collaborates with all onsite employees to maintain the operational excellence of the property. This position is responsible for managing the flow of packages, the upkeep of the building’s common areas, and facilitating prompt communication with homeowners to address their concerns effectively. The Concierge oversees the concierge desk and ensures that all homeowner communications are monitored consistently and responded to in a timely manner. In addition to front desk duties, this role actively contributes to maintaining cleanliness and organization in back-of-house areas, storage, and utility rooms, guaranteeing that every part of the facility is safe and well-maintained.
The Concierge also plays a significant role in safety management by ensuring that all emergency and fire safety systems are functional and that emergency contact information within the Property Emergency Manual is always up to date. They support the management team in operational functions, including monitoring work orders, liaising with contractors and service providers onsite, and conducting daily walkthroughs of all amenities, grounds, and back-of-house areas to ensure standards are consistently met and improvements are recommended as needed.
Effective communication is a cornerstone of the Concierge role, which includes managing the BuildingLink communication platform, training homeowners on its use, and supporting the concierge team in appropriately handling homeowner concerns, requests, and issues. This position demands excellent professionalism, confidentiality, detailed orientation, and a proactive approach with a strong sense of urgency to ensure homeowner satisfaction and smooth property operations. The hourly compensation for this role is $18.56, and candidates with direct experience in similar positions are highly considered. Associa prides itself on being an equal opportunity employer and welcomes applicants from diverse backgrounds and experiences.
Job Requirements
- High school diploma or equivalent
- prior experience in concierge, customer service or property management preferred
- proficiency with Microsoft Office Suite including Word, Excel and Outlook
- excellent professional verbal and written communication skills
- ability to maintain confidentiality and discretion in all duties
- detail oriented with a strong sense of urgency
- responsiveness to general manager, board and homeowners
Job Qualifications
- High school diploma or equivalent
- experience in customer service or property management preferred
- proficiency in Microsoft Office Suite including Word, Excel and Outlook
- excellent verbal and written communication skills
- ability to maintain confidentiality and discretion
- strong attention to detail and sense of urgency
- ability to foster positive workplace relationships
- basic knowledge of safety and emergency procedures
Job Duties
- Manage functionality of all emergency and fire safety systems and procedures throughout the property
- ensure all emergency phone tree contacts within each Property Emergency Manual are current with valid contact information
- provide support management in general operations of the property
- foster a positive workplace environment with clear lines of communication
- monitor work order process for open items with follow through to completion
- monitor BuildingLink communications
- meet and direct contractors and service providers on site as needed
- walk all amenities, grounds and back of house areas daily making corrections and recommendations
- maintain a consistent level of cleanliness throughout the property
- ensure onsite employees are in uniform, name tag with appropriate hygiene and grooming
- manage communication channels to ensure follow up and protocol is followed
- train homeowners on BuildingLink
- support concierge team in handling concerns, requests and problems successfully
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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