Concierge

John Knox Village of Central Florida, Inc. is a prestigious nonprofit full-service retirement community located on 200 beautiful acres in Orange City, Florida. Established to offer top-tier living experiences, the community is home to approximately 800 residents and employs around 600 staff members. John Knox Village is committed to providing an exceptional quality of life for seniors, offering a supportive, healing, and innovative environment. The organization's mission emphasizes promoting a healthy lifestyle through a responsive and compassionate approach to care, while fostering teamwork and excellence among all residents, patients, and employees. Their vision is to be recognized as the premier provider and employer of choice in Central Florida, underpinning their operations with core values summarized by HEART: Honesty, Excellence, Accountability, Respect, and Teamwork.

The Concierge position at John Knox Village is a critical role designed to act as the primary point of contact for residents, their families, guests, and staff. This role operates primarily within a general office environment and occasionally in assisted living community common spaces. The concierge is responsible for managing communications, providing administrative support, and ensuring smooth daily operations. Working every other weekend, with shifts on Saturdays from 8:30 am to 4:30 pm and Sundays from 9 am to 3:30 pm, this part-time role demands professionalism, organization, and a caring approach toward residents, especially considering the dynamic nature of caring for individuals with dementia.

As a concierge, you will be the welcoming face and voice of John Knox Village. Duties include receiving and directing incoming phone calls, welcoming visitors, managing sign-in logs for residents and guests to ensure a safe environment, facilitating maintenance work requests, assisting with medication drop-offs, and keeping reception areas organized. The role also involves maintaining records such as paycheck distribution rosters, check receipt logs, and resident databases to support operational efficiency. The concierge supports departmental managers by handling administrative tasks like typing memos, photocopying, and managing office supplies.

This position plays a vital role in resident relations by assisting new residents in transitioning into the community and integrating smoothly with available amenities. The concierge is expected to have a thorough understanding of the services offered by John Knox Village to guide residents appropriately. The position requires strong verbal and written communication skills and the ability to work with multiple healthcare professionals, maintaining confidentiality and professionalism at all times.

Working at John Knox Village means embracing the unpredictability and challenges posed by residents with dementia, where emotional and physical expressions can fluctuate. The organization ensures compliance with safety standards and promotes a respectful and inclusive atmosphere. Given the physical demands of the job, the concierge must be capable of frequent standing, walking, lifting, and occasional support of resident body weight.

John Knox Village values its employees and offers a comprehensive benefits package including health insurance, dental insurance, life insurance, flexible spending accounts, a 403(b) retirement plan with matching contributions, education assistance, wellness programs, free fitness center access, discounted meals, and on-site healthcare services. The community is dedicated to diversity and is an equal opportunity employer, promoting a drug-free workplace and conducting thorough background screenings to maintain a safe environment for all.

For candidates passionate about making a tangible difference in the lives of seniors and seeking a supportive, mission-driven workplace, this role at John Knox Village represents an enriching opportunity. The organization encourages prospective employees who meet the qualifications and requirements to apply and become part of their dedicated team enhancing senior living experiences.