Concierge

Cedarhurst Senior Living is a distinguished leader in the senior living industry, dedicated to providing top-quality care and enriching experiences for seniors. The company operates multiple senior living communities designed to offer residents an environment that promotes wellness, independence, and comfort. Cedarhurst focuses on creating vibrant, engaging communities where seniors can thrive socially, physically, and emotionally. With a strong emphasis on compassion, respect, and personalized service, Cedarhurst ensures that each resident receives not only professional care but also genuine friendship and support from the entire team. The company’s core values—Passionate, Trustworthy, Empathetic, Positive, Respectful, and Approachable—reflect its commitment to fostering a welcoming and nurturing environment for both residents and staff alike.

Working at Cedarhurst means joining a team that is devoted to doing “The Friend's Work,” where each member plays a crucial role in reassuring, energizing, and inspiring older adults. Cedarhurst values its employees as its greatest asset and invests heavily in their continuous training and professional development. The company believes in promoting from within, encouraging team members who aspire to grow and advance their careers. Additionally, Cedarhurst offers a competitive benefits package, including medical insurance, life insurance, long-term disability coverage, and a 401(k) plan with company match eligibility after one year of service, demonstrating a genuine commitment to employee well-being and financial security.

The Concierge at Cedarhurst Senior Living is a vital role responsible for being the friendly and professional first point of contact for residents, families, visitors, and staff. Reporting directly to the Executive Director, the Concierge supports a welcoming, safe, and well-organized community atmosphere. This position involves monitoring entry and exit points, assisting residents with daily needs, coordinating communications across departments, and providing clerical and administrative assistance to different teams, including Business Office and Sales & Marketing. The Concierge helps maintain smooth operations and ensures an exceptional experience for every individual entering the community.

In this customer-oriented role, the Concierge regularly engages with residents, providing them with personalised assistance and help with transportation scheduling and event reservations. They manage sales of guest meals, handle internal and external calls and messages, and maintain communication effectiveness regarding residents’ care needs. The employee also oversees safety protocols by monitoring emergency systems and fire alarms. The position requires collaboration, initiative, and the ability to intervene and resolve conflicts involving residents, family members, staff, and visitors, ensuring a harmonious living environment. Overall, the Concierge exemplifies Cedarhurst’s core mission of being a trustworthy and empathetic friend to the community's residents.