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Job Overview
Employment Type
Full-time
Part-time
Work Schedule
Flexible
Benefits
flexible scheduling
Positive work environment
Opportunity for growth
supportive team culture
Paid training
employee recognition programs
Work-life balance
Job Description
Century Park Associates is a leading senior living community dedicated to providing an enriching and supportive environment for its residents. With a strong commitment to excellence, respect, and outstanding service, Century Park Associates focuses on creating a lifestyle that promotes growth, learning, and meaningful contributions from its residents. The community values relationships built on trust, leadership, and personal ethics, ensuring that every associate – from the newest hire to seasoned professionals – upholds these fundamental values. Century Park Associates is more than just a workplace; it is a family where associates and residents alike feel valued and cared for, fostering... Show More
Job Requirements
- Must have high school diploma or equivalent
- must be proficient with Microsoft Office (Word and Excel)
- must demonstrate proficiency with office machines (fax, copier/scanner)
- must enjoy serving seniors
- excellent customer service and hospitality
- good telephone etiquette
- trustworthiness and dependability
- ability to work efficiently with little to no supervision
- effective communication skills
- ability to work efficiently with frequent interruptions
- ability to multitask
- ability to meet deadlines
- cheerful and positive
- responsive to resident requests
- adherence to Century Park's Code of Ethics and completion of required compliance training
Job Qualifications
- High school diploma or equivalent
- proficiency with Microsoft Office including Word and Excel
- competency with office machines such as fax machine, copier/scanner
- excellent customer service skills
- strong telephone etiquette
- ability to multitask effectively
- strong communication skills
- ability to work independently
- dependable and trustworthy
- cheerful and positive attitude
- knowledge of front desk operations and administrative support tasks
Job Duties
- Demonstrates excellent customer service including telephone etiquette
- serves as community's first greeter to all guests, visitors, residents and families entering front lobby
- creates and maintains a positive atmosphere of warmth and hospitality
- interacts with all individuals professionally and courteously
- directs concerns from individuals to appropriate manager
- screens visitors entering the community
- assists with keeping front lobby and workrooms neat, clean and presentable
- closely observes lobby activity and reports unauthorized visitors or concerns
- keeps front lobby entrance flowing and welcoming
- keeps bell cart clean and polishes weekly
- provides accurate, reliable clerical support including typing, filing, photocopies, fax, data entry
- receives, sorts and distributes mail
- delivers packages to appropriate person/department following community policy
- makes accurate, timely entries into Events Log
- maintains lists such as resident directory, door check sheets, associate phone list, call in sheets
- enters resident maintenance requests in TELs system
- maintains guest room reservations, charges and payments accurately while keeping Housekeeping informed
- oversees resident check in system including educating new residents, inviting participation, maintaining weekly list for security
- regularly utilizes Front Desk Inquiry Connection Sheets for incoming inquiry calls for prospective residents
- communicates with sales team and back up sales team so inquiry calls are handled timely
- assists with Electronic Health Record system as requested
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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