Concierge

Redlands, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $18.00 - $20.50

Work Schedule

Weekend Shifts

Benefits

dental plan

vision plan

Health Insurance

Critical Illness and Accident Coverage

401(k) retirement savings plan

Health and dependent day care flexible spending accounts (FSAs)

Paid vacation

sick leave

holiday leave

Bereavement leave

Tuition Reimbursement

Team Member Referral program

Job Description

Our Assisted Living Facility is dedicated to providing a supportive, welcoming, and enriching environment for senior residents. As a well-established facility, we focus on delivering high-quality care and exceptional service to residents and their families. We are committed to fostering a community where residents feel valued, safe, and comfortable while receiving the personalized assistance they need. Our team is composed of compassionate professionals who work collaboratively to meet the needs of our residents and enhance their quality of life. The facility offers a range of amenities, services, and activities designed to promote wellness, social engagement, and independence for our senior living community. We are currently seeking a warm, professional Concierge to join our team on a Friday through Monday schedule. This role is pivotal to ensuring that residents, their families, and visitors receive excellent customer service from the moment they arrive. The Concierge acts as a friendly point of contact who coordinates services, answers inquiries, and supports administrative functions within the facility. This position reports directly to the Executive Director and requires a dedication to creating a positive and welcoming atmosphere.

As a Concierge, your responsibilities will include greeting residents, families, and visitors warmly to create a comforting and approachable environment. You will be instrumental in facilitating communication between residents and various facility departments, ensuring their needs and concerns are addressed promptly. In addition, you will coordinate essential services such as appointments and transportation, maintaining an organized schedule for residents. Your role will also involve managing administrative tasks including handling correspondence, maintaining resident records, and ensuring the concierge desk is neat and well-stocked. Our ideal candidate possesses excellent communication skills, the ability to multitask efficiently, and a keen commitment to confidentiality and resident privacy. Although direct supervisory responsibilities are not part of this role, your collaboration with other staff members is crucial to the smooth operation of our facility. We offer competitive pay ranging from $18.00 to $20.50 per hour, depending on experience, along with a comprehensive benefits package that supports your health, financial security, and professional growth. Join our team and contribute to creating a supportive, respectful environment where our residents can thrive.

Job Requirements

At least 18 years of age
high school diploma or equivalent
required health screening
TB clearance
criminal record clearance
ability to lift and carry light to moderate loads
excellent verbal and written communication skills
proficiency in computer systems
ability to multitask and prioritize responsibilities
certification in First Aid and CPR preferred
previous experience in customer service or related field preferred

Job Qualifications

High school diploma or equivalent
previous experience in customer service, hospitality, or front desk role, preferably in a senior living or healthcare environment
excellent interpersonal and communication skills
proficiency in computer systems including word processing, email, and database management
certified in First Aid and CPR preferred
knowledge of safety and emergency protocols
ability to multitask and prioritize effectively
familiarity with administrative procedures and record keeping

Job Duties

Greet residents, families, and visitors in a warm and friendly manner, creating a welcoming environment
provide information, answer inquiries, and assist residents and their families with various requests and concerns
coordinate appointments, transportation, and other services as needed, ensuring a seamless experience for residents
maintain knowledge of facility amenities, activities, and services, and effectively communicate this information to residents and visitors
assist with administrative tasks, such as managing incoming and outgoing correspondence, maintaining resident records, and managing appointment schedules
maintain a clean and organized concierge desk area, ensuring necessary supplies are stocked and readily available
collaborate with other staff members to address resident needs and resolve any issues or concerns promptly and professionally
monitor the security and safety of the facility, reporting any unusual incidents or concerns to the appropriate personnel
act as a liaison between residents, their families, and other departments within the facility to facilitate effective communication and coordination
always uphold resident privacy and confidentiality
assist with other related tasks as needed