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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $18.75
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
myFlexPay
Tuition Reimbursement
bonus eligibility
Job Description
Sunrise Senior Living is a leading provider of senior living services, renowned for its commitment to enhancing the quality of life for older adults. Recognized as a Great Place to Work for the ninth time by Activated Insights, Sunrise offers a supportive and engaging work environment where team members feel valued and empowered. Their core mission is to foster longer, healthier, and happier lives for residents, which is reflected in their personalized and compassionate approach to senior care. Sunrise Senior Living communities are designed to be vibrant and welcoming, with an emphasis on safety, dignity, and respect for every individual.... Show More
Job Requirements
- High school diploma or equivalent
- experience in customer service
- basic computer skills including Microsoft Office
- ability to handle multiple priorities
- strong verbal and written communication skills
- attention to detail and organizational skills
- commitment to safety and compliance
- flexibility to participate in training and meetings
- willingness to perform varied administrative tasks
Job Qualifications
- High school degree or GED
- proven customer service experience
- proficiency in Microsoft Office and Sunrise applications
- ability to learn new software
- good organizational and communication skills
- accurate record keeping abilities
- good judgment, problem-solving, and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents
- contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents and families
- greet potential candidates and assist with recruitment process
- answer incoming telephone calls and resident calls promptly
- take and communicate messages appropriately
- provide community overview to callers and direct calls to appropriate personnel
- manage appointments for residents and families
- send get well and sympathy cards
- order flowers and nameplates for new residents
- order guest meals on move-in day
- maintain marketing and move-in packet inventory
- support Director of Sales with lead tracking and inquiries
- keep front desk and bistro areas neat and stocked
- monitor and restock snacks and beverages in Bistro
- ensure music plays throughout the day
- ensure safety protocols and risk management compliance
- partner with community team for safety and emergency procedures
- maintain resident and team member rosters
- respond to emergencies
- manage guest sign-in and out
- update resident lists and logs
- prepare and tally meal tickets
- manage meal ticket money
- organize and distribute mail and newspapers
- post daily menu
- assist with recruitment data entry
- track and disperse team member paychecks
- actively participate in team meetings and engagement programs
- maintain required training compliance
- perform other assigned duties
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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