Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $18.75
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Disability insurance
retirement savings plan
Employee assistance program
Paid Time Off
Sick Time
Holiday pay
myFlexPay
Tuition Reimbursement
bonus eligibility
Job Description
Sunrise Senior Living is a leading provider of senior living services, renowned for its commitment to enhancing the quality of life for older adults. Recognized as a Great Place to Work for the ninth time by Activated Insights, Sunrise offers a supportive and engaging work environment where team members feel valued and empowered. Their core mission is to foster longer, healthier, and happier lives for residents, which is reflected in their personalized and compassionate approach to senior care. Sunrise Senior Living communities are designed to be vibrant and welcoming, with an emphasis on safety, dignity, and respect for every individual. The company prioritizes innovation, employee development, and adherence to high-quality standards in all aspects of their operations, making it an employer of choice in the senior living industry.
The role of Concierge at Sunrise of Schaumburg is essential as the initial point of contact and first impression for residents, families, and visitors. This position offers a unique opportunity to play a crucial part in the community's welcoming atmosphere by providing exceptional customer service and administrative support. The Concierge is responsible for greeting guests with warmth and professionalism, managing calls, facilitating communication, and ensuring smooth coordination between residents, families, and staff. This role supports the Director of Sales and Executive Director by handling inquiries, assisting with recruitment processes, and maintaining an inviting environment in the community's front desk and bistro areas.
In addition to customer service, the Concierge undertakes important sales and marketing duties such as managing marketing materials and supporting the move-in process. They are responsible for administrative tasks including data entry, organizing mail, managing schedules, and ensuring compliance with safety regulations and community policies. The Concierge also plays a vital role in risk management by monitoring community safety protocols, maintaining resident rosters, and managing emergency procedures.
Sunrise Senior Living values teamwork and continuous employee engagement. The Concierge is expected to actively participate in team meetings, training sessions, and community events while embodying the company’s Core Values and Principles of Service. This job offers meaningful work that contributes directly to the well-being and happiness of seniors while providing opportunities for personal and professional growth. Sunrise also provides a comprehensive benefits package, competitive compensation, and a supportive environment to help employees thrive both professionally and personally. Joining Sunrise as a Concierge means becoming part of a dedicated team committed to making a positive difference in the lives of seniors and their families.
The role of Concierge at Sunrise of Schaumburg is essential as the initial point of contact and first impression for residents, families, and visitors. This position offers a unique opportunity to play a crucial part in the community's welcoming atmosphere by providing exceptional customer service and administrative support. The Concierge is responsible for greeting guests with warmth and professionalism, managing calls, facilitating communication, and ensuring smooth coordination between residents, families, and staff. This role supports the Director of Sales and Executive Director by handling inquiries, assisting with recruitment processes, and maintaining an inviting environment in the community's front desk and bistro areas.
In addition to customer service, the Concierge undertakes important sales and marketing duties such as managing marketing materials and supporting the move-in process. They are responsible for administrative tasks including data entry, organizing mail, managing schedules, and ensuring compliance with safety regulations and community policies. The Concierge also plays a vital role in risk management by monitoring community safety protocols, maintaining resident rosters, and managing emergency procedures.
Sunrise Senior Living values teamwork and continuous employee engagement. The Concierge is expected to actively participate in team meetings, training sessions, and community events while embodying the company’s Core Values and Principles of Service. This job offers meaningful work that contributes directly to the well-being and happiness of seniors while providing opportunities for personal and professional growth. Sunrise also provides a comprehensive benefits package, competitive compensation, and a supportive environment to help employees thrive both professionally and personally. Joining Sunrise as a Concierge means becoming part of a dedicated team committed to making a positive difference in the lives of seniors and their families.
Job Requirements
- High school diploma or equivalent
- experience in customer service
- basic computer skills including Microsoft Office
- ability to handle multiple priorities
- strong verbal and written communication skills
- attention to detail and organizational skills
- commitment to safety and compliance
- flexibility to participate in training and meetings
- willingness to perform varied administrative tasks
Job Qualifications
- High school degree or GED
- proven customer service experience
- proficiency in Microsoft Office and Sunrise applications
- ability to learn new software
- good organizational and communication skills
- accurate record keeping abilities
- good judgment, problem-solving, and decision-making skills
Job Duties
- Oversee the community entry area for visitors, guests, and residents
- contact the Director of Sales, Executive Director, or Department Coordinator to meet with prospective residents and families
- greet potential candidates and assist with recruitment process
- answer incoming telephone calls and resident calls promptly
- take and communicate messages appropriately
- provide community overview to callers and direct calls to appropriate personnel
- manage appointments for residents and families
- send get well and sympathy cards
- order flowers and nameplates for new residents
- order guest meals on move-in day
- maintain marketing and move-in packet inventory
- support Director of Sales with lead tracking and inquiries
- keep front desk and bistro areas neat and stocked
- monitor and restock snacks and beverages in Bistro
- ensure music plays throughout the day
- ensure safety protocols and risk management compliance
- partner with community team for safety and emergency procedures
- maintain resident and team member rosters
- respond to emergencies
- manage guest sign-in and out
- update resident lists and logs
- prepare and tally meal tickets
- manage meal ticket money
- organize and distribute mail and newspapers
- post daily menu
- assist with recruitment data entry
- track and disperse team member paychecks
- actively participate in team meetings and engagement programs
- maintain required training compliance
- perform other assigned duties
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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